Public Safety Dispatch & Communication Center Lead

At Children’s Wisconsin, we believe kids deserve the best.

Children’s Wisconsin is a nationally recognized health system dedicated solely to the health and well-being of children. We provide primary care, specialty care, urgent care, emergency care, community health services, foster and adoption services, child and family counseling, child advocacy services and family resource centers. Our reputation draws patients and families from around the country.

We offer a wide variety of rewarding career opportunities and are seeking individuals dedicated to helping us achieve our vision of the healthiest kids in the country. If you want to work for an organization that makes a difference for children and families, and encourages you to be at your best every day, please apply today.

Please follow this link for a closer look at what it’s like to work at Children’s Wisconsin: https://www.instagram.com/lifeatcw/

Position Summary-

Responsible for serving in a leadership role overseeing the work of Public Safety Dispatch & hospital operator staff as needed in a 24/7 call center. Provides lead support including training, coaching, and ensuring that department and organizational policies and procedures are followed.  Acts as a resource to the dispatchers & hospital operators and assists with oversight of daily operations such as scheduling, staffing, department problem solving, etc.  Handles calls as staffing and activity requires.

Position Requirements-

Education

High School Education, or equivalent.

Experience

1-2 years call center experience required.

Experience with including but not limited to: telecommunication systems, phone, pagers, mass notification systems etc.

Knowledge / Skills / Abilities

Exhibits guiding behaviors that reflect Children’s values and support our mission and vision.

Ability to navigate existing and learn new telecommunications technologies to complete patient, family, staff, and provider requests. 

Ability to prioritize and direct the work of the hospital operator staff in response to emergencies or other unique situations.

Strong interpersonal, verbal, and written communication skills in order to interact effectively with patients, families, and staff, including during stressful situations.

Critical thinking skills and judgment to make decisions in the best interest of patient safety in a complex, fast-paced environment.

Intermediate computer skills in order to utilize equipment and systems (PC software applications, Microsoft Word, Excel, Access etc.)

Strong Organizational skills are required.

Ability to successfully complete all required introductory and annual competency training processes.

Physical Requirements and Working Conditions

Normal office environment where there is no reasonable potential for exposure to blood or other high risk body fluids.

Ability to work in excess of normally scheduled hours (evenings, weekends, and holidays) and/or rotate shifts or work flexible hours in response to short-term department needs and/or emergencies.

Flexibility in schedule with the ability to work weekends, holidays, and provide on-call support to the hospital operator team as necessary.

Preferred Job Requirements

Experience

1-2 years of call center Experience in a hospital setting and/or leadership.

Children's Wisconsin is an equal opportunity / affirmative action employer. We are committed to creating a diverse and inclusive environment for all employees. We treat everyone with dignity, respect, and fairness. We do not discriminate against any person on the basis of race, color, religion, sex, gender, gender identity and/or expression, sexual orientation, national origin, age, disability, veteran status, or any other status or condition protected by the law.

Certifications/Licenses: