Game Service Product Manager

THE COMPANY

KRAFTON is dedicated to identifying and publishing games worldwide that offer a uniquely enjoyable experience, crafted by our globally recognized production studios known for their distinctive creativity. We continuously push the boundaries of gaming enjoyment by embracing new challenges and technologies and expanding our platforms and services to captivate an even larger fan base. Best known for the genre-defining worldwide sensation PUBG: Battlegrounds, our stellar studios based across the globe include PUBG Studios, Striking Distance Studios, Unknown Worlds, Bluehole Studio, RisingWings and more. In collaboration with our passionate and driven team, we strive to establish ourselves as a renowned creator of masterpieces in the global gaming market.

THE OPPORTUNITY

KRAFTON Game Service (KGS) provides interactive features directly experienced by users within games. Our mission is to design features that maximize player immersion and enjoyment, and to bring them to life through close collaboration with internal teams and external partners. We continuously strive to deliver optimized services for games launched under KRAFTON.

What You'll Be Working On

• Plan and develop core game service features such as matchmaking, leaderboards, achievements, and chat.
• Define product strategies and build both short- and long-term product roadmaps, setting clear goals and timelines for each stage, and align with stakeholders across teams.
• Monitor product performance after launch and implement ongoing improvements based on user and operational feedback.
• Operate internal tools that support product operations efficiently and provide clear documentation and services to boost the productivity of operations teams.

RESPONSIBILITIES:

• 5+ years of experience in planning and operating service-based features (e.g., matchmaking, chat) for games or game platforms.
• End-to-end experience in launching and operating a product — from ideation to release.
• Proven ability to lead cross-functional projects and communicate effectively with diverse teams.
• Comfortable using collaboration tools like Jira and Confluence.
• Open to international business travel.

QUALIFICATIONS:

• Experience in global service operations 
• Understanding of game server systems and client architecture.
• Experience designing/planning SDK- or API-based services.
• Passion for games!
• Fluency is another language is a strong plus 

Reasonable Accommodation

KRAFTON Americas is committed to the full inclusion of all qualified individuals. As part of this commitment, the Company will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to apply for an open position, perform essential job functions, and/or to receive other benefits and privileges of employment, please contact the HR Talent team at KRAFTON Americas, to begin the interactive process.

EEOC statement

KRAFTON Americas provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type.

In California, the expected salary range for this position is $100,000-$127,000. The listed expected salary range represents a good faith estimate and the actual pay may depend on a variety of job-related factors that can include experience, education, skills, and location.

Due to recent scams, our recruiters will only reach out to you via @sds.com, @krafton.com or @pubg.com. If you received an email and are unsure you can always email recruiting_ka@krafton.com.