Senior Product Manager (Lending)

Who are we?

At Finastra, we are a dynamic global provider of open finance software solutions, dedicated to expanding access to financial services. Our innovative applications span Lending, Payments, Treasury and Capital Markets, and Universal Banking. Proudly serving over 8,000 customers, including 45 of the world's top 50 banks, we aim to boost financial inclusion for all. Join us and be part of a vibrant company that embraces diverse perspectives, and is committed to doing well by doing good.

What will you contribute?

The Senior Product Manager manages life cycles of assigned lending products or services to optimize profit and meet client expectations, marketing, financial, and corporate growth objectives.  This includes business case development, market research, development of product marketing strategies, defect and enhancement prioritization, and strategies associated with new and existing products(s).  Collaborate with the Development teams on product requirements, design, documentation and risk mitigation strategies.  Tracks and monitors projects and provides needed information to all impacted areas of the company.  This position will also emphasize leading partner strategies and managing partner relationships.

Responsibilities and Deliverables:

• Identifies product market opportunities through market research, customer profiling, needs analysis, market sizing and competitive analysis .

• Develop and implement product strategies and partnership opportunities consistent with company vision.

• Serves as the key contact for assigned product or product line on partner issues and questions and new product ideas which surface from customers, partners, field sales, or market research. Identifies and analyzes critical issues related to the product design and promotion of the product(s).

• Creates recommendations and feature definition to address market opportunities.

• Provides overall direction for product enhancements and general product development requirements.

• Works with product marketing department to develop effective communication activities and programs including advertising, events management, product positioning and collateral development for assigned product(s).

• Leads product focus groups for assigned product(s).  Leads user conferences sessions on assigned product(s) and general industry topics.

• Administers company policies and procedures which affect assigned product(s).

• Identifies continuous improvement opportunities for Product Management processes.

• Manages the resolution of escalated customer problems.  Escalates problems and issues to other departments when needed.

• Provide support to the sales organization regarding sales demonstrations and any other assistance needed through the sales process. Work with regional sales managers and CRM's to articulate product positioning and pricing.

• Collaborates with technical communications writers to develop proper and thorough documentation (internal and external) describing enhancements as appropriate.

• Participate in design, documentation, and QA testing when needed.

• Other duties as assigned.

Required Skills and Experience:

• Technical knowledge including comprehension of technical architectures, database structures and software development principals.

• Strong organizational and planning skills with a history of successful execution of plans.

• Possess strong problem-solving and decision-making skills. Ability to work independently, apply judgment, maintain stable performance under stress and flexibility in an evolving work environment.

• Ability to develop user stories or product requirement documents.

• Proven presentation skills.

• Attention to detail and the ability to manage multiple tasks simultaneously as required.

• Demonstrated ability to work effectively with cross-functional teams.

• Ability to react quickly to complex situations; work with employees, customers and outside organizations in a professional manner. Proven track record of driving projects from initial concept through completion and user adoption; collaboration with development and other teams; and driving continuous improvement in systems and processes along with success in dealing with competing priorities.

• Proven ability to work with and manage partner relationships.

• Familiarity with Scrum and Agile development processes.

• Demonstrated ability to conduct discover to understand client needs and define the appropriate features to solve those problems.

• Relevant financial services software experience (sales, support, product management, etc.) preferred.

• 2+ years Financial Industry, Consumer or Commercial Lending experience preferred.

• Knowledge of project management principles.

• Bachelor's degree in Business Administration or related field.

We are proud to offer a range of incentives to our employees worldwide. These benefits are available to everyone, regardless of grade, and reflect the values we uphold:

• Flexibility: Enjoy unlimited vacation, based on your location and business priorities. Hybrid working arrangements, and inclusive policies such as paid time off for voting, bereavement, and sick leave.
• Well-being: Access confidential one-on-one therapy through our Employee Assistance Program, unlimited personalized coaching via our coaching app, and access to our Gather Groups for emotional and mental support.
• Medical, life & disability insurance, retirement plan, lifestyle and other benefits*
• ESG: Benefit from paid time off for volunteering and donation matching.
• DEI: Participate in multiple DE&I groups for open involvement (e.g., Count Me In, Culture@Finastra, Proud@Finastra, Disabilities@Finastra, Women@Finastra).
• Career Development: Access online learning and accredited courses through our Skills & Career Navigator tool.
• Recognition: Be part of our global recognition program, Finastra Celebrates, and contribute to regular employee surveys to help shape Finastra and foster a culture where everyone is engaged and empowered to perform at their best.
• Specific benefits may vary by location.

At Finastra, each individual is unique, bringing their own ideas, thoughts, cultural beliefs, backgrounds, and experiences together. We learn from one another, embrace and celebrate our differences, and create an environment where everyone feels safe to be themselves.

Be unique, be exceptional, and help us make a difference at Finastra!

Applicants for this position need to be located in the following cities or their immediate surrounding areas: Austin/Lake Mary (Orlando). Due to the requirements of this position, this job posting is not available for, and Finastra will not be considering any applicants who currently reside in New York City or California.