Technical Support Representative

Why join us?

We're on a mission to empower people with disabilities to do what they once did or never thought possible. As the world-leader in assistive communication solutions, we empower our customers to express themselves, connect with the world, and live richer lives.

At Tobii Dynavox, you can grow your career within a dynamic, global company that has a clear, impactful purpose - with the flexibility to also do what truly matters to you outside of work. What's more, you'll be part of a work culture where collaboration is the norm and individuality is welcomed.

As a member of our team, you'll have the power to make it happen. You'll solve challenges, deliver solutions and develop new, efficient processes that make a direct impact on our customers' lives.

About the Role:

As a Technical Support Representative, you will join our multilingual Technical Support team are the product experts to whom users, professionals and partners turn to when in need of help.

In this experience, you will be the voice of Tobii Dynavox to our users and partners in the North region and deliver high-quality technical support, while gaining in-depth knowledge of our diverse portfolio of products.

Please note: This is a full-time, permanent and onsite role at our office in Stockholm city.

In this role, you will:

1. Technical Support & Issue Resolution

• Assist customers, partners, and internal colleagues with any technical inquiries and supporting requests about our products. Build understanding of product features, functionalities and best practices, empowering them to resolve issues independently.

• Troubleshoot issues across our hardware and software platforms via phone, email, chat and remote desktop sessions, collaborating with developers and other stakeholders when necessary.

• Nurture and maintain strong customer relationships by demonstrating empathy, patience, and commitment to their success, whatever that looks like for them.

• Collaborate with our marketing team to monitor our social media channels.

2. Documentation & Knowledge Sharing

• Assist in the development and maintenance of technical documentation such as articles, FAQs, and user guides tailored for target regions.

What We're Looking For:

We are looking for someone that has:

• At least 1 year of experience in working with customer service, technical or product support roles with a great understanding of Windows / iOS environment

• Previous experience in solving technical issues while maintaining high customer satisfaction.

• Communication skills to interact with the tech-savvy people while making computer novices feel supported and understood.

• Proficiency in written and spoken English is required. Proficiency in Swedish and/or Norwegian is considered as a great asset.

• Familiarity with Microsoft Office tools, CRM and ERP systems preferably Salesforce and Microsoft Dynamics.

Apply today!

We believe in empowering individuals - including our own employees - to reach their full potential. So, if you want to change lives while growing your own career, we'd love to hear from you.