Crisis Program Supervisor

Who We Are

Pacific Clinics is California's largest community-based nonprofit provider of behavioral and mental health services and support. Our team of more than 2,000 employees speaks 22 languages and are dedicated to offering hope and unlocking the full potential of individuals and families through culturally responsive, trauma-informed, research-based services for individuals and families from birth to older adults.

Who We Serve

Pacific Clinics serves children, transitional-age youth, families, adults, and older adults. We offer a full range of mental and behavioral health services, foster care and social services, housing, continuing adult education and early childhood education programs to Medi-Cal-eligible individuals and families throughout Alameda, Contra Costa, Fresno, Kings, Los Angeles, Madera, Orange, Placer, Riverside, Sacramento, San Bernardino, San Francisco, Santa Clara, Solano, Stanislaus, Stockton, Tulare and Ventura Counties.

Compensation We Offer

• The initial compensation for this position ranges from $73,469.40 - $90,358.09 per year.
• Salary is dependent on commensurate experience above the minimum qualifications for the role and internal equity considerations.
• The salary may also vary if you reside in a different location than the location posted.
• 8% License Differential for LMFT, LCSW, LPCC, PsyD. and select Peer Certifications. *
• 7.5% Bilingual Differential for qualified positions*
• *Must meet company policy eligibility requirements.

Benefits We Offer

• Benefits eligibility starts on day ONE!
• We offer comprehensive medical, dental & vision benefits, voluntary life insurance, flexible spending, health savings account, EAP, and more!
• Employer Paid Long-Term Disability & Basic Life Insurance
• 401K Employer Match up to 4%
• Competitive Time Off Plans (may vary by employment status)
• Employee engagement and advocacy opportunities to advance our justice, equity, diversity, and inclusion agenda across our Agency and throughout the communities we serve.

About our Program: TRUST: Is a Mobile Mental Health Evaluation Team that handles psychiatric emergencies for adults with psychiatric or behavioral distress. The program includes a crisis hotline, mobile mental health response, and follow-up services

Schedule: Sunday-Thursday 11 pm-7:30 am

JOB SUMMARY

Works within the vision, mission and philosophy of the agency. Hires, develops, trains, and manages Crisis Intervention Specialists and or Family Specialists to ensure quality services to individuals in the community, utilizing shadowing, coaching, and/or other activities that allow the observation of staff in action while providing crisis de-escalation services. Functions as one of two liaisons between the team and community partners. Coordinates and supervises daily program operations, assures adherence to policy and procedures. Collaborates with agency leadership to ensure quality document completion. Ensures fiscal stewardship of program funds. May require certification in restraint protocols.

RESPONSIBILITIES AND DUTIES

• Ensures effective coordination of services for individuals and families with other providers both internal and external by supporting the development of constructive relationships and problem-solving barriers related to acute mental health crisis.
• Responds to community based mental health crisis which may include intervening with individuals actively presenting as a danger to self or others.
• Participate in joint responses with local law enforcement agencies to acute mental or behavior health crisis.
• Responds to community based crisis in the capacity of a supervisor to conduct field-based supervision, oversight and risk management of potentially adverse incidents.
• Develops and supervises Crisis Intervention Specialist and or Family Specialist including hiring, coaching, training, disciplining, and terminating.
• Ensures individuals voice is heard and is culturally responsive to internal and external customers.
• Espouses a values-based model of care and coaches Crisis Intervention Specialists and or Family Specialists in same.
• Ensures Evidence-Based Practices are provided in trainings, supervision, and coaching to counselors.
• Models how to create an effective strength-based relationship with a child an individual and trains counselors Crisis Intervention Specialists an or Family Specialist in same.
• Develops and supervises staff including hiring, coaching, training, disciplining and terminating.
• Management and oversight of 24-hour scheduling, including managing last minute call outs, vacations and training requirements
• Oversees and supports the implementation of treatment plans safety planning and resourcing for individuals served.
• Participates in Crisis Continuum in supporting the call schedule when Crisis Intervention Specialists are out. Will step in to provide direct service.
• Completes all required documentation and ensures the same with direct reports.
• May participate in after hours and weekend on call rotation which may include in person response.
• Supports staff in following all risk management and incident reporting procedures.
• Ensures compliance with all policy and procedures including adherence to all licensing, quality, Information Technology (IT), Human Resources (HR), compliance and regulatory standards.
• Ensures clinical documentation and quality assurance meets both agency and payor standards, including audit ready charts and continuous quality improvement.
• Ensures and monitors defined outcome achievement for youth and families individuals and satisfaction levels for youth, families individuals and referring workers and agencies.
• Provides effective crisis and risk prevention and management
• Manages operations including utilization of resources such as all administrative electronic systems.
• Assumes a leadership role in the development of the Crisis team.
• Provides a variety of learning opportunities for staff including in classroom courses and field supervision and coaching.
• Works closely with the clinical program leadership to ensure full implementation of the agency service philosophy.
• Required to meet applicable productivity and documentation requirements

OTHER DUTIES AND RESPONSIBILITIES

• Practices self-care, remains aware that others may be contending with stress, and treats other with grace.
• Driving to appointments with clients and their families or other key contacts.
• Physical interactions with children of variable ages such as but not limited to games, sports, and other activities.

JOB SPECIFIC COMPETENCIES

• Conflict Resolution
• CQI/QA Project
• Documents Clearly and Accurately
• Encouraging Customer Focus
• Supervision and Accountability

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions.

MINIMUM EDUCATION AND/OR EXPERIENCE

Education Requirements

• Bachelor's Degree (BA/ BS) in Psychology, Social Work, Counseling, Education, or related field preferred, or commensurate with experience.

Experience Requirements

• Minimum of three (3) years of experience in social or mental health services delivery or equivalent education.
• Crisis management experience preferred.

PHYSICAL REQUIREMENTS

Must remain physically fit enough to keep clients self-safe. While performing these duties the employee is required to perform the following physical tasks when the need arises: While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop; kneel, crouch or crawl; talk or hear; taste or smell. This also includes the ability to:

• Move quickly/run

Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Equal Opportunity Employer

We will consider for employment qualified Applicants with Criminal Histories in a manner consistent with ordinance 184652 Sec.189.04 (a) and San Francisco Police Code, Article 49. Section 4905.