Servicing/Collections Specialist

Position Title: Servicing/Collections Specialist

Type: Hourly, Non-Exempt, Full-Time, In-Office, Non-Remote

Hours: 8 hour shift, within the hours of 6am-6 pm (varies)

Pay: $22-$25, Bonus Opportunity Available

About us:

Yrefy is a private student loan refinance company dedicated to assisting borrowers burdened with delinquent or defaulted private student loans. We originate loans and change borrower's bad debt to good! Yrefy is a dynamic lender that solves the student loan dilemma with unique financial products for borrowers and investors. We stand alone with our 7-year specialized refinance and investment products.  Our mission is to provide financial relief to borrowers while delivering consistent returns to our investors.

Job Summary:

As a Servicing/Collections Specialist, you will be the main point of contact for all active Yrefy, LLC loans. You will assist Borrowers/Co-Borrowers to change payments, account numbers, etc., as well as work with them to recover missed (NSF) payments.

Duties/Responsibilities:

• Interacts with customers via telephone, email, or text, to provide support and account information.
• Requests and pursues payment on delinquent accounts.
• Fields customer questions and complaints, and, when the issue is beyond the Specialist's knowledge, forwards to the assigned specialist or other appropriate staff.
• Ensures appropriate actions are taken to resolve Borrowers and/or Co-Borrowers problems and concerns.
• Provides ideas and strategies to improve the Borrower's and/or Co-Borrower's experience.
• Maintains Borrower's and/or Co-Borrower's accounts and records interactions with details of inquiries, complaints, or comments.
• Follows established guidelines to review and update account status.
• Maintains log of payment promises and pertinent account details and schedules follow-up communication with the account holder.
• Attends all meetings and training courses as required.
• Performs other related duties as assigned.

Required Skills/Abilities:

• Excellent organizational skills and attention to detail.
• Excellent written and verbal communication skills including active listening.
• Service-oriented and able to resolve customer grievances courteously.
• Proficient in Microsoft Office Suite.
• Knowledge of CRM software.

Education and Experience:

• High school diploma or equivalent.
• Customer service experience required.
• Two (2) years of related experience in accounts receivable preferred.

Physical Requirements:

• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift 15 pounds at times.

Why Join

Check out some of our amazing benefits.

• 100% Employer Paid Medical for Employee AND Whole Family Includes the Mayo Clinic
• Safe Harbor 401k/ROTH Plan with a 4% Company Match
• Dental Insurance
• Vision Insurance
• Company Paid Term Life Insurance
• Supplemental Voluntary Life Insurance
• Company Paid Short-and Long-Term Disability Insurance
• Voluntary Pet Insurance
• Fully Subsidized LifeTime Gym Membership
• Tuition Reimbursement
• Catered Friday Lunches
• Fully Stocked Kitchens
• Fun in Office Work Environment
• Opportunity to Work at a Fast-Growing Company
• And More!