Processing Specialist I

Who We Are

Verra Mobility Commercial Services is a global leader in smart mobility, creating smart roadways, serving the world's largest commercial fleets and rental car companies to manage tolling transactions and violations for millions of vehicles around the world through connectivity with hundreds of tolling and issuing authorities.

How We Work

As a future focused organization, we are looking for people who want to create relevant solutions today that will work tomorrow ensuring more people around the world reach their destination safely and easily.

Position Overview

The Processing Specialist, in our Mesa Arizona Headquarters, is responsible for handling tolls & violations for rental & fleet clients, communicating via email and phone with clients, completing payments through online platforms, and researching for missing details in a high-volume processing environment. This position will require strong attention to detail, a high level of quality and accuracy, and time management skills.

Essential Responsibilities

• Sort, research, and process various paper notices including court notices, warrants, bankruptcies, returned checks, and more.
• Clear and concise communication with internal and external clients via email and phone.
• Research tolls & violations within iFACS for TollKeeper, PlatePass, and Viologics clients to determine a resolution status including paying, disputing, changing liability, refunding, and more.
• Review and audit various processes and provide clear feedback to agents in a professional and positive manner.
• Maintaining process documentations and tracking.
• Clear and concise communication with internal and external clients via email and phone.
• Assist with special projects from leadership on an as-needed basis.

Qualifications

• High School Diploma or equivalent
• Previous experience in an office environment performing administrative duties including inbound mail processing, auditing or review, outbound mail processing, data entry, quality control, and/or related administrative duties
• Strong PC skills including basic proficiency in Word and Excel
• Ability to use various equipment including computers, copier, scanner and mail opening machine
• Ability to navigate through internet-based system screens
• Strong attention to detail and quality driven
• The ability to problem solve using analytical thinking
• Excellent written and verbal communication skills
• Exceptional aptitude and flexibility towards serving and assisting others
• Able to recognize a problem and escalate to the appropriate team member for resolution