Office Manager I
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Job Description
It's fun to work at a company where people truly BELIEVE in what they're doing!
We're committed to bringing passion and customer focus to the business.
The Branch Office Manager I is responsible for maintaining an engaged, operationally sound, and high performing team dedicated to improving the financial wellness of our customers. You are a key player and coach, overseeing branch operations, directly managing associate performance, and providing guidance as needed. You are expected to drive branch performance results through strong sales performance in addition to coaching and leadership, ensuring the team meets and exceeds branch sales, quality, and service goals while maintaining an operationally efficient and compliant branch.
Essential Job Functions include, but are not limited to:
- Manage the daily operations of the branch.
- Responsible for growth of the banking center by developing new deposit and loan business as well as expanding current customer relationships.
- Provide coaching, support, and training for branch personnel.
- Perform a wide variety of customer service transactions and duties.
- Manage all customer concerns promptly and professionally.
- Be proficient with our banking products and services.
- Open new accounts for consumers and business customers.
- Discuss and assist business customers with Treasury Management services.
- Originate consumer loans.
- Cross-sell additional UFB services/products.
- Manage and track branch referral program.
- Prepare and/or manage completion of various branch reports.
- Supervise vault operations and procedures, vault audits and maintain appropriate predefined cash limits.
- Perform teller duties as needed.
- Responsible for overseeing branch schedules.
- Identify and mitigate risk including compliance, operational, financial, and reputational.
- Be a positive representative for the organization and conduct and promote CRA efforts in the community.
- Meeting assigned individual and branch goals – deposit & loan growth, fee income & fee income waivers, cash levels, over/short etc.
- Perform all duties in relation to the Bank Secrecy Act under the guidance of the BSA Officer.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. In accordance with the Americans with Disabilities Act, Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
Skills and Abilities Required to Perform Essential Job Functions:
- Business Acumen - Ability to grasp and understand business concepts and issues.
- Change Management - Ability to encourage others to seek opportunities for different and innovative approaches to addressing problems and opportunities.
- Coaching and Development - Ability to provide guidance and feedback to help others strengthen specific knowledge/skill areas.
- Decision Making - Ability to make critical decisions while following company procedures.
- Financial Aptitude - Ability to understand and explain economic and accounting information.
- Self-Confident - The trait of being comfortable in making decisions for oneself.
- Working Under Pressure - Ability to complete assigned tasks under stressful situations.
- Accountability - Ability to accept responsibility and account for his/her actions.
- Communication - Ability to communicate effectively with others via all mediums.
- Customer Focused – Possessing the desire to continually stay focused on the needs of both external and internal customers.
- Relationship Building - Ability to build effective relationships with customers, direct reports, peers, and senior leaders.
Education, Experience and Qualifications:
- HS Diploma or GED required.
- Bachelor’s degree preferred in a business related discipline.
- 5+ years of direct banking experience is required.
- Direct supervisory experience is preferred.
Physical Requirements of Essential Job Functions:
The associate is frequently required to sit and/or stand, communicate, reach, and manipulate objects, tools or controls that are typical of an office/bank environment. Lifting items weighting up to 10 pounds on a consistent basis. Manual dexterity and coordination are required over 80% of the work period while operating equipment such as computers, phones, calculators, etc.
Working Conditions:
- Typical office environment.
- Extended viewing of computer screens.
- 40+ hours per week, Saturday rotation required.
- Occasional travel may be required.
The above statements are intended to describe the general nature and level of work performed by associates assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of the associate classified as such. Duties and responsibilities may be added or changed as deemed appropriate by management at any time therefore, they could differ from those outlined above.
United Fidelity Bank is proud to be an Equal Opportunity/Affirmative Action employer All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, status as a qualified individual with disability, sexual orientation, gender identity or any other characteristic protected by law.
Please note: UFB does not accept resumes from independent recruiters or external staffing agencies for any of our openings unless we have an agreement in place, signed by the FVP of Human Resources.
Minimum: $50,000 annually
Maximum: $60,000 annually