Customer Service Advocate

The Ed Napleton Automotive Group is looking for our next Customer Service Advocate located at Napleton's Chevrolet of Wayzata, the Customer Service Advocate is responsible for making the customer experience the best that it can be when working with us.

The Ed Napleton Automotive Group is affiliated with over 25 brands of new vehicles and 50+ dealerships throughout seven states. Our strength comes from the more than 3,500 employees nationwide.

Job Duties:

• Conduct outbound calls, giving customers updates on their vehicle
• Assist with resolutions for customer complaints
• Contact customers regarding satisfactions surveys
• Contact customers regarding their survey scores
• Answer phones and direct consumer to the proper department and follow up in a timely manner. * Handle customer complaints diplomatically
• Perform any other special duties as requested by Dealer and other Managers.

Job/Education Requirements:

• High school diploma or equivalent- required
• 2+ years of customer service experience - preferred
• Excellent oral communication skills- required
• Ability to communicate customers' interests needs and requests to management and sales personnel- required
• 18+ years of age or older to comply with the company driving policy- required

Benefits

• Paid time off
• Family owned and operated.
• Health, Dental, Vision, & Life Insurance
• 401k
• Internal Growth

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws