Construction Director of Operations
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Job Description
- 401(k)
- 401(k) matching
- Bonus based on performance
- Competitive salary
- Flexible schedule
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
SERVPRO is a national leader in restoration and the growth potential in the construction business is excellent. Join one of the most recession-proof businesses associated with the Construction Industry!
Key Responsibilities:
- Team Leadership: Directly manage Reconstruction Project Coordinators, Project Managers and Field Superintendents, providing guidance, coaching, and support to ensure team effectiveness and professional growth.
- Project Oversight: Monitor project financials, schedules, and resource allocation to ensure projects stay on track and within budget. Review job estimates, scopes, and progress reports for accuracy and efficiency.
- Customer Escalations: Act as the primary point of contact for escalated customer issues, ensuring timely and satisfactory resolution. Maintain positive relationships with customers and key stakeholders.
- Process Improvement: Identify, develop, and implement process improvements to enhance operational efficiency, productivity, and profitability across all locations.
- Communication and Coordination: Facilitate regular communication between field teams, office staff, and senior management. Participate in work-in-progress (WIP) meetings to monitor job status and address challenges.
- Performance Monitoring: Track and analyze operational performance metrics, providing regular reports to senior management and recommending corrective actions as needed.
- Compliance and Safety: Ensure all reconstruction activities comply with company policies, industry regulations, and safety standards. Promote a culture of safety and risk management.
Experience:
- Minimum of 5 years experience in residential or commercial construction or a very closely related field that involves a high volume of projects, direct customer interactions, and tight deadlines
- Prior experience with the Insurance Industry is a plus
- Proven success managing geographically dispersed teams
- 5+ years with operations management responsibility
- Prior experience with DASH, BuilderTrend, ProCore or equivalent is a plus
- Prior experience in the Restoration Industry is a big plus, but not required
- Expertise with hiring, training and developing team members and building team culture
- Experience with general contractor licensing at the state and county level and pulling city permits is a big plus
- Proven history staying in roles longer than 2 +/- years at a tim
- Ability to analyze data, interpret and explain scorecards and dashboards
- Lean and/or Six Sigma process improvement credentials preferred
- Strong leadership and team management abilities. Can you lead, motivate and inspire people?
- Excellent communication and interpersonal skills
- Proficiency in budgeting, scheduling, and project management
- Experience handling customer escalations and maintaining client relationships
- Knowledge of construction and restoration industry standards and regulations
- Periodic travel required between eight locations in CO, NM, NV, CA, OR, WA
- Office and field-based work as needed
- Must be available for after-hours support in case of emergencies
This is a remote position.
Picture yourself here fulfilling your potential.
At SERVPRO®, you can make a positive difference in people’s lives each and every day! We’re seeking self-motivated, proactive, responsible, and service-oriented teammates to join us in our mission of helping customers in their greatest moments of need by repairing and restoring homes and businesses with an industry-leading level of service. With nearly 2,000 franchises all over the country, finding exciting and rewarding SERVPRO® career opportunities near you is easy! We look forward to hearing from you.
All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.
Automate your job search with Sonara.
Submit 10x as many applications with less effort than one manual application.