Team Member Relations Specialist

Our secret to leading the way in hospitality? We put our people first!

At Shake Shack, our mission is to Stand For Something Good in all that we do. From our teams to our neighborhoods, we're committed to always doing the right thing. As one of the fastest-growing hospitality brands, we're all about crafting unforgettable experiences for our guests. We offer endless learning opportunities and the chance to make a lasting impact on our business, restaurants, and communities. As a member of the #ShackFam, you’ll have access to hands-on mentorship, training, and growth potential, all in a fun and inclusive environment.

Join us and Be a Part of Something Good.

Summary

The Team Member Relations Specialist plays a crucial role in supporting Shake Shack’s People Resources function and is responsible for promoting a positive work environment by managing employee relations matters, resolving conflicts and fostering effective communication between employees and management. Reporting to the Sr. People Resources Business partner, this role serves as a liaison between employees and the HR team, ensuring compliance with company policies, procedures and employment laws. 

Key Responsibilities

• Employee Relations (ER):
  • Serves as a key point of contact for employee relations issues, complaints and concerns and handles all in a fair, consistent and confidential manner.
  • Assists in resolving employee relations issues, escalating more complex issues to senior HR team when necessary.
  • Conducts thorough investigations into workplace concerns, allegations of misconduct or policy violations, ensuring compliance with legal and organizational requirements.
  • Demonstrated ability to handle high volume of employee relations cases with the ability to prioritize based on level of severity and risk.
  • Maintains accurate records and documentation related to employee relations activities, investigations and outcomes.
• Conflict Resolution:
  • Mediates conflicts and disputes between employees and managers, promoting constructive dialogue and problem-solving.
  • Facilitates discussions to resolve conflicts, ensuring mutual understanding and agreement among parties involved.
  • Develops strategies and initiatives to prevent or mitigate workplace conflicts and promotes a culture of respect and cooperation.
• Management Guidance:
  • Provides sound guidance to managers on HR policies, procedures and best practices for consistent conflict resolution.  
  • Manages the interactive process accommodation requests in compliance with the ADA. 
  • Manages Shake Shack’s Background Check process in compliance with local jurisdictional requirements.
• Administrative Support:
  • Supports the E-Verify process. 
• Performs other duties as required.

Knowledge, Skills, Abilities

• Demonstrated ability to build rapport and trust with employees at all levels of the organization.
  Strong analytical and problem-solving skills, with a proactive and solutions-oriented approach.
• Ability to work independently and collaboratively in a fast-paced, dynamic environment.
• Commitment to upholding ethical standards and promoting a culture of fairness, respect and inclusion.

Related Experience

• Previous experience in employee relations HR or related roles.
• Strong knowledge of employment laws, regulations and best practices.
• Excellent communication, mediation and conflict resolution skills.
• Ability to maintain confidentiality and handle sensitive information with discretion.
• Proficiency in HRIS (Workday preferred) and Microsoft Office Suite.

Education Requirements

Bachelor's Degree

• Bachelor’s degree in Human Resources, Organizational Psychology, Business Administration or related field preferred. 

Benefits at Shake Shack:

A work environment where you can come as you are, share your ideas, have fun, and work collaboratively:

• Weekly Pay and Performance bonuses

• Shake Shack Meal Discounts

• Exclusive corporate discounts for travel, electronics, wellness, leisure activities and more

• Medical, Dental, and Vision Insurance*

• Employer Paid Life and Disability Insurance*

• 401k Plan with Company Match*

• Paid Time Off*

• Paid Parental Leave*

• Access to Employee Assistance Program on Day 1

• Pre-Tax Commuter and Parking Benefits

• Flexible Spending and Dependent Care Accounts*

• Development and Growth Opportunities

*Eligibility criteria applies

Click the "Apply" button above to apply for this opening.

About Us

Beginning as a hot dog cart in New York City’s Madison Square Park, Shake Shack was created by Danny Meyer, Founder and CEO of Union Square Hospitality Group and best-selling author of Setting the Table. Shack Fans lined up daily, making the cart a resounding success, and donating all proceeds back to the park beautification efforts.  A permanent stand was eventually built…and the rest is Shack history! With our roots in fine dining and giving back to the community, we are committed to high quality food served with a high level of hospitality. Our team members enjoy a positive work environment that is deeply committed to the philosophy that we "Stand for Something Good."

Shake Shack is an Equal Opportunity Employer 

All qualified applicants will receive consideration for employment without regard to any protected characteristic, including race, color, ancestry, national origin, religion, creed, age, disability (mental and physical), sex, gender identity, sexual orientation, gender expression, medical condition, genetic information, marital, military and veteran status.