Technical Support Engineer

About NexHealth

Our healthcare system remains frustratingly analog. When you live in a world of one-tap car rides, instant meal delivery, and unlimited streaming, why do you still have to call to schedule a doctor's appointment and fill out a clipboard in the waiting room?

NexHealth's mission is to accelerate innovation in healthcare by connecting patients, providers, and developers. We're building the infrastructure layer for modern healthcare, connecting thousands of fragmented, on-premise, and closed EHR systems into a single, modern platform that powers software, APIs, payments, and patient experiences across the ecosystem.

• Founded: 2017
• Headquarters: San Francisco, CA
• Funding: $177M Series C
• Employees: 200+
• Trusted by tens of thousands of providers and hundreds of health-tech developers - forging the infrastructure layer that modern healthcare needs

About the Role

As a Technical Support Engineer, you will be on the front lines helping customers resolve technical issues and operate more efficiently. You will play a critical role in ensuring successful outcomes for our users while strengthening the reliability of our platform and workflows. This role is a launchpad for broader opportunities across NexHealth. You will gain cross-functional exposure by collaborating with Product, Engineering, Account Management, and Onboarding, building the skills needed for long-term growth and future leadership within Customer Success.

Our team thrives on solving complex problems with creativity and precision. We embrace tough challenges, leverage cutting-edge AI tools to support customers and streamline internal workflows, and operate with a team sport mindset. Everyone helps each other succeed. As experts on our platform, we serve as strategic consultants for our customers and advise on best practices that improve their business operations.

What You'll Do

• Engage directly with customers via phone, email, and chat to understand and resolve technical inquiries
• Troubleshoot real-time issues and provide creative product solutions for dental workflows
• Guide customers step-by-step to configure and maximize value from our SaaS platform
• Deliver ad-hoc training sessions to support product adoption and operational efficiency
• Act as a consultant to customers by recommending best practices that improve their business operations
• Partner with internal teams (Product, Engineering, Account Management, Onboarding) to escalate issues, share insights, and improve platform quality
• Contribute to a collaborative culture built on shared problem-solving, continuous learning, and collective success

What You'll Bring

• A strong analytical mindset and passion for solving complex problems creatively
• 3+ years of professional experience; technical experience is a plus
• A desire to contribute within a fast-paced, high-growth startup environment
• Excellent verbal and written communication skills with strong attention to detail
• BS degree (or equivalent experience)

Benefits

• Full Medical, Dental, and Vision (up to 100% covered)
• 401K and commuter benefits
• Flexible PTO
• High-impact work that directly improves the healthcare experience for millions

Our Values

• Solve the customer's problems, not yours

When making decisions, think from the perspective of the customer. It's easy to make decisions that make our lives simpler, but not the customers.

• Do the things others are not willing to do

As a Nexer, always go after the hardest problems. Pursue things at the highest quality. Move at the fastest pace.

• Take ownership

Act like a founder. Own your roles, destinies, mistakes, behavior, and our mission. The buck stops with each of us - no blaming or excuses.

• Say what's on your mind, with positive intent

Be direct, proactive, transparent, and frequent in your communication.

• Default trust

As a Nexer, you do not have to earn trust, trust is given to you by default. If we by default trust each other, our speed of communication, feedback, information sharing, and overall improvements will be a lot faster.

• Think in first principles

We first identify the problem and then break it down to its fundamentals before diving into solutions. We constantly ask "why" to validate our assumptions.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We provide reasonable accommodation for individuals with disabilities to participate in the application or interview process. Contact talent@nexhealth.com to request assistance.