Retail Operations and Communications Coordinator

NRC Alliance is seeking a detail-oriented and proactive Retail Operations and Communications Coordinator to join our team. In this role, you will play a vital part in supporting the retail operations and facilitating clear communication between various teams. Your contributions will ensure that our retail locations run smoothly and efficiently, with a focus on maintaining high performance and customer satisfaction. 

Key Responsibilities: 

Manage retail field communications 

• Develop and deliver impactful communications to support day to day and large-scale projects and initiatives while balancing the brand’s strategies, visions and values 

• Works with Store Operations and other business partners to ensure teams are delivering quality, clarity, timeliness, accuracy and relevance of all communications to drive improvements in store execution 

• Influence all phases of communication, including writing, creating, editing and publishing messages 

• Manages retail communications technology and is accountable for keeping all information updated through follow up with the subject matter experts that are responsible for the content 

• Safeguards the volume of information is digestible, and the delivery vehicles produce the best result for the intended audience 

• Partner with their supervisor to analyze opportunities, drive results and measure the success of initiatives in the store environment 

Develop and implement project plans for store operational initiatives 

• Create realistic timelines and follow-up with cross-functional partners to ensure all deadlines are met 

• Strong attention to detail to ensure key milestones are not missed 

• Maintain all project calendars 

• Coordinate communications with cross-functional teams, field and external vendors 

• Analyze initiative results and determine continual improvements to field programs 

Manage the physical inventory program 

• Create and maintain the field physical inventory manual  

• Coordinate communications between home office, external vendors, auditors and field teams 

Manage the store supply program 

• Coordinate communications between corporate and stores 

• Manage external vendor relationships (e.g., Supplies, Armored Carrier) 
• Manage store operational expenses 

Support Development and implantation of policies and procedures

• Maintain and improve inventory, product management, shipment receiving and processing, replenishment, supply management and back of house organization policies and procedures   

• Support training activities and materials 

Support home office initiatives  

Support operations team members – VP of Retail Operations, SVP of Retail  

Assist in support of field leadership team members 

Requirements

• Bachelor's degree in Business, Communications, Retail Management, or a related field. 

• 1-2 years of experience in retail operations or communications. 

• Must physically work in NYC home office Monday through Thursday. 

• Strong organizational and multitasking skills, with a keen attention to detail. 

• Excellent written and verbal communication abilities. 

• Proficient in Microsoft Office Suite (Excel, PowerPoint, Word). 

• Ability to work effectively both independently and within a team environment. 

• Strong analytical skills with the ability to interpret data and metrics. 

• Familiarity with retail management software or tools is a plus. 

Benefits

• Competitive compensation packages
• Medical, Dental, Vision, FSA
• Retirement Savings Plan Match
• Summer Fridays
• Discounts and More!
• Annual Salary $60,000 - $65,000 (The offered salary for this position will vary based on role requirements determined by the Company).