Data Analyst II, Revenue Cycle Management

While this job is remote, we have a high preference for the person in this role to be located on either the Eastern or Central time zones.

We are hiring a Revenue Cycle Management Analyst within our Business Intelligence organization to work with our Revenue Cycle Management (RCM) team. The revenue cycle is everything that happens from the moment a member account is created through payment for the particular treatment they receive. The goal of revenue cycle management is to ensure accurate and timely reimbursement for the services provided. You'll operate in a cross functional data team that includes data scientists and analytics engineers, all of whom are working with you towards the goals of the stakeholders you support.

What you'll be doing

• Partner with the RCM team to build, maintain, and improve reporting infrastructure that supports our RCM metrics and related KPIs.
• Develop dashboards and data visualizations that empower non technical users within the RCM team to understand overall trends and drill into drivers of metric movements.
• Ensure downstream teams can access and utilize data effectively by providing training, documentation, and support for the dashboards and data products you deliver.
• Maintain accurate and consistent reporting of metrics, collaborating with cross-functional stakeholders to ensure data alignment across the business.
• Work with our analytics engineering team to maintain the core data models in dbt that support these metrics and ensure data consistency.
• Ensure the billing team has timely and accurate reporting.
• Automate manual steps in billing processes to improve efficiency and accuracy.
• Build out the tools, analyses, and dashboards that will enable the Revenue Cycle Management team to track key claims metrics, assess the payer trends and efficacy of our claims revenue cycle, and enable the team to quickly identify drivers of poor efficiency in the process.
• Enhance data visibility and streamline billing processes to reduce days sales outstanding and improve revenue collection.

What success looks like in this role:

• Develop tools and analyses that enable the RCM team to hit their own KPIs - you're successful when you help your team be successful!
• Reduce the amount of time teams spend manually pulling data to inform decisions.
• Develop dashboards and analyses that deliver ongoing value to teams, measured in proxy by the number of monthly active users and total views different dashboards and analyses receive.
• Contribute to our foundational data model by adding additional fields and tables according to our data style guide.

What we expect from you

• You are passionate about changing the face of mental health care and Spring Health's mission to remove all barriers to mental health resonates with you
• You have 3+ years of working experience working with data, data visualization, and dashboarding tools
• You have experience working with revenue cycle management or billing teams and with revenue analytics in particular
• You are strong in SQL, and have at least familiarity with dbt or similar data transformation tools
• You have strong user empathy - you can deeply understand the core issues stakeholders are having and translate them into solutions that meaningfully improve their ability to operate
• You have experience working with Looker or other similar data visualization tools (tableau, etc), both creating the data model and building dashboards
• You focus on impact, finding the things you can deliver that deliver the most value for your stakeholders
• You have good communication skills, are comfortable explaining technical concepts to a non-technical audience, and are comfortable working independently with executive level team members
• You are humble, highly motivated, and thrive in fast-paced environments
• You have a proven ability to proactively manage your own priorities and dependencies in alignment with cross-functional dependencies and marketing/business impact
• You have a passion for successfully navigating ambiguous problem areas and learning new approaches

The target base salary range for this position is $105,000 - $125,800, and is part of a competitive total rewards package including stock options and benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using Radford Global Compensation Database at minimum to ensure competitive and fair pay.

Benefits provided by Spring Health:

Note: We have even more benefits than listed here and below, your recruiter will provide more in-depth information as you continue in the interview process. Benefits are subject to individual plan requirements and eligibility criteria.

• Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to One Medical accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type.
• Employer sponsored 401(k) match of up to 2% for retirement planning
• A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents.
• We offer competitive paid time off policies including vacation, sick leave and company holidays.
• At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents.
• Access to Noom, a weight management program-based in psychology, that's tailored to your unique needs and goals.
• Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses.
• Access to Wellhub, which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription
• Access to BrightHorizons, which provides sponsored child care, back-up care, and elder care
• Up to $1,000 Professional Development Reimbursement a year.
• $200 per year donation matching to support your favorite causes.