Patient Access Rep Lead- Full Time, Evenings- Nazareth Hospital

Employment Type:

Full time

Shift:

Evening Shift

Description:

Nazareth Hospital a member of Trinity Health, Mid-Atlantic, is looking for a Lead Patient Access Representative to join our ED team!

Schedule:

Full Time, 40hrs/wk evening shift 3p-11p. Expectations for flexibility to cover other shifts, work assigned weekends and holidays as needed or assigned

:

Colleagues assigned as Lead Patient Access Representatives are the primary subject matter expert, super user, trouble shooter, and problem solver for the staff in the areas to which they are assigned. They serve as a preceptor to new staff members as assigned, and mentor and train colleagues as needed. In the absence of Patient Access Management, they serve as the "go to person" for the areas to which they are assigned.

• Greet, pre-register and/or register patients in a courteous and professional manner, verify insurance benefits and check for the necessity of pre-certification, authorization and referral.

• Perform medical necessity checks where needed. Secure patient signatures for required hospital forms and collection of patient's financial responsibility when required.

• Responsible for providing professional, quality customer service, timely resolution to customer problems, and coordination of services to all customers.

• Functions to communicate revenue cycle related issues to patients, physicians, physician office staff and other hospital colleagues. This position rotates into various areas of patient access and may work a variety of shifts.

Requirements:

• HS diploma or equivalency (Required)

• Three (3) years Customer Service experience in a healthcare environment, which includes at least one (1) year as a Patient Service Representative in the Emergency Room

• Lead experience highly preferred

• Associate degree prefeerred

• Experience using a computerized medical registration system

• Medical terminology and insurance knowledge

• Experience with insurance eligibility systems including Medicaid, Medicare, and other commercial and private payor eligibility systems

We offer a competitive salary and comprehensive benefits including:

• Medical, Dental, & Vision Coverage

• Retirement Savings Program

• Paid Time Off

• Tuition Reimbursement

• Free Parking

• And more

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.