Billing Manager

Greenberg Traurig (GT), a global law firm with locations across the world in 15 countries, has an exciting opportunity for a Billing Manager to join our Revenue Management Department. We offer competitive compensation and an excellent benefits package, along with the opportunity to work within a dynamic and collaborative environment within the legal industry.

Join our Revenue Management Team as a Billing Manager

We are seeking a highly skilled and meticulous professional who thrives in a fast-paced, deadline-driven environment. The ideal candidate possesses strong problem-solving and decision-making abilities while ensuring efficiency and accuracy in every task. With a dedicated work ethic and a can-do attitude, you will take initiative and approach challenges with confidence and resilience. Excellent communication skills are essential for collaborating effectively across teams and delivering exceptional service. With a client-focused mindset and an initiative-taking approach, you will play a critical role in driving success, anticipating needs, and providing strategic solutions. If you are someone who values precision, adaptability, and innovation, we invite you to join our team and make a meaningful impact.

This role will be based in our Miami office, with responsibilities extending to our other Florida locations. Regular in-office presence is required for day-to-day operations, as well as for team meetings, training opportunities, and relationship building. The role reports to the Director of Revenue Management.

Position Summary

The Billing Manager will be responsible for the billing operations of all the Florida offices, ensuring accuracy, efficiency and compliance with client guidelines and firm polices. This role requires strong leadership, attention to detail, and the ability to manage both billing and e-billing processes as well as attorney/client communications. The Billing Manager will collaborate with Shareholders, firm management, facilitate smooth billing workflows, and improve overall efficiency.

Key Responsibilities

• Directs management and support of the revenue cycle to ensure all billing, ebilling and collections are processed accurately, in compliance with client requirements and firm policies.

• Builds and consistently foster excellent working relationships with the Billing Attorneys and staff.

• Develops into a trusted advisor to both the office and Revenue Management leadership.

• Supervises, supports, and provides guidance and leadership to the Billing Supervisor and revenue management staff across Florida offices.

• Collaborates with Revenue Management leadership to review and recommend changes to automate or enhance timeliness, accuracy, and efficiency of billing processes.

• Monitors key performance indicators related to revenue such as rates, volume discounts, ebill usage charges.

• Works in partnership with the Florida offices to understand aged Accounts Receivable balances, including matters with no activity over a specific threshold.

• Collaborates with Billing Attorneys to manage billing disputes and help resolve collection issues efficiently.

• Monitors outstanding accounts receivables to improve cash flow and reduce write-offs.

• Participates in team hiring, new hire training and onboarding tasks.

• Provides feedback during staff performance appraisals, develops performance management objectives to address concerns, drives engagement and retention, separation decisions.

Qualifications

Skills & Competencies

• Excellent interpersonal and communication skills, professional demeanor, and presentation.

• Ability to clearly communicate with Billing Attorneys, Senior Leadership and Staff.

• Ability to identify and address billing/collection issues promptly and effectively.

• High attention-to-detail to ensure accurate information, outstanding organizational skills, and the ability to manage tasks effectively, excellent follow-up skills.

• Strong analytical and critical thinking skills to make informed business decisions.

• Ability to multi-task and work under pressure to meet strict deadlines in a fast-paced environment.

• Client focused mindset with an initiative-taking approach.

Education & Experience

• Bachelor’s Degree in Accounting, Finance, Business Administration, or related field.

• Minimum of 8 years of Legal Billing and Collections management experience with advanced knowledge of E-Billing.

• Extensive experience in effectively and successfully leading teams.

Technology

• Expert knowledge of Aderant (highly preferred).

• Elite or 3E experience acceptable.

• Strong knowledge of Ebilling platforms, i.e., Ebilling Hub or Bill-Blast.

• Proficiency in Excel required.

GT is an EEO employer with an inclusive workplace committed to merit-based consideration and review without regard to an individual’s race, sex, or other protected characteristics and to the principles of non-discrimination on any protected basis.