Service Business Development Representative
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Job Description
Job Summary
The Service Business Development Representative will be the link between the buyer and service orders. If you are detail-oriented and have a passion for excellent customer service, we'd love to speak to you. This job could be the best move of your career.
Benefits
- Competitive Pay
- Medical, Vision, Dental
- 401(k) Retirement Plan
- Group Life Insurance
- Flexible Spending Account
- Paid Vacation
- Childcare Discounts
- Employee Referral Program
- Employee Discounts
Responsibilities
- Reach out to and follow up with up with prospective customers
- Generate appointments by means of proactive outbound prospecting and lead activity management to qualify and market to potential customers
- Connect new customers with appropriate sales team member
- Conduct internal CSI calls and emails
- Resolve and manage dealer reputation issues
- Handle service leads and appointment setting
- Proactively build out prospecting network
- Set appointments for prospective and current customers to meet with a member of the service team
- Answering high volume of customer inquiries through phone, email, text/chat per sales and service
- Update client information in our CRM Report daily
- Set appointments for prospective and current customers to meet with a member of the service team
- Answering high volume of customer inquiries through phone, email, text/chat per sales and service
- Update client information in our CRM Report daily
- Meet and exceed goals each month and quarter
Qualifications
- At least one previous role based in customer service experience
- Strong verbal and written communication skills
- Strong computer skills
- Strong organizational skills with the ability to multi-task and meet daily goals
- Time management, prioritization, and multitasking skills
- Team player with collaborative attitude
- Self- Motivated and Energetic
Rosen Automotive Group is an equal opportunity employer and prohibits discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.