Senior Director Of Retail Operations

The Shakopee Mdewakanton Sioux Community is seeking a Senior Director of Retail Operations to oversee a diverse and expanding portfolio of nine enterprises. In this high-impact role, you'll drive operational excellence with a balance of strategic vision and hands-on leadership. You'll shape direction, empower teams, and cultivate a culture of accountability, feedback, and progress. The ideal candidate brings a strong corporate foundation with proven success in private, nonprofit, or government settings-someone who can navigate complexity, influence outcomes, and deliver data-driven results with integrity and purpose. Join us in a role where leadership isn't just about today-it's about building futures together. Enjoy weekly pay, on-site clinics, and health benefits. Whatever your career goals may be, let SMSC help get you there!

Job Overview: The Senior Director of Retail Operations is a senior leadership role responsible for setting strategic direction and managing operational execution across multiple tribal enterprises, including retail and recreational businesses under the SMSC. This role ensures operational excellence, sustained profitability, team engagement, and exceptional customer experiences. The Senior Director of Retail Operations leads cross-functional collaboration, drives innovation, and fosters a performance-based culture aligned with the organization's mission and values.

Create Lasting Change: The Impact You'll Have:

• Lead strategic planning efforts that align operational processes, enabling technologies, and organizational structures to support enterprise-wide goals.
• Drive operational efficiency by identifying opportunities for process improvements, cost reductions, and productivity gains across all enterprises.
• Oversee enterprise leaders, fostering leadership growth, team performance, and collaborative success.
• Develop and manage multi-enterprise budgets, monitor financial performance, lead business reviews, and address variances to achieve profitability targets.
• Proactively identify, assess, and mitigate operational risks across all business areas.
• Evaluate and update operational processes and policies to reflect evolving business needs and best practices.
• Maintain comprehensive understanding of people, processes, technology, and data that drive each enterprise's performance.
• Serve as a strategic partner to the Business Council, leadership teams, and other key stakeholders by providing updates, insights, and recommendations on priority initiatives.
• Monitor industry trends and competitive landscapes to refine strategies and stay ahead of market changes.

Job Requirements:

• Bachelor's degree in Business, Finance, Economics, Entrepreneurship, Public Administration, or a related field.
• Minimum of 15 years of progressive leadership experience in retail, recreational, or enterprise operations with large P&L responsibility.
• Demonstrated success in strategic planning, operational execution, and long-range business development.
• Proven ability to link operational KPIs to financial outcomes.
• Strong analytical and financial acumen; skilled at driving revenue, controlling costs, and improving profit margins.
• Exceptional communication and organizational change leadership skills.
• Experience leading cross-functional teams and managing enterprise-level operations.
• Preferred:
• MBA or other advanced degree.
• Experience in both functional department leadership and profit center (business unit) leadership.

Outstanding Benefits & Awesome Perks: Enjoy competitive weekly pay, outstanding benefits and advancement opportunities. Generous benefits include medical, dental, life and disability insurance, onsite medical clinics and pharmacy, 401(k) retirement plan, paid time off, wellness programs and more. Plus, take advantage of perks like discounts on childcare, fuel, bus passes and fitness membership, free uniforms, free uniform cleaning and tuition reimbursement.

Who We Are: The Shakopee Mdewakanton Sioux Community contributes both time and financial resources across the region, state, and country. The SMSC has donated more than $400 million to organizations and causes, provided $500 million in economic development loans to other tribes, and contributed millions more to support regional governments and infrastructure. The SMSC's Native Green initiative annually diverts hundreds of tons of waste from landfills, has implemented compostable containers throughout our properties, and restored hundreds of acres of prairie land. Team members are eligible to participate in SMSC Gives, a community outreach initiative that organizes various opportunities in the local community. To empower its team members to take part in the Dakota tradition of giving, the SMSC provides paid hours to team members to volunteer at events. Learn more at shakopeedakota.org