Senior IT Operations Engineer

Who We Are

Babylist is the leading registry, e-commerce, and content platform for growing families. More than 9 million people shop with Babylist every year, making it the go-to destination for seamless purchasing, trusted guidance, and expert product recommendations for new parents and the people who love them. What began as a universal registry has grown into a full ecosystem for new parents, including the Babylist Shop, Babylist Health, and a flagship showroom in Los Angeles. Hundreds of brands in baby and beyond partner with Babylist to engage meaningfully with families during one of life's most important transitions. With over $1 billion in annual GMV, and more than $500 million in 2024 revenue, Babylist is reshaping the $320 billion baby product industry. We're helping parents feel confident, connected, and cared for at every step. As we build the generational brand in baby, our mission remains simple: to connect growing families with everything they need to thrive.To learn more, visit www.babylist.com.

Our Ways of Working

Our Fulfillment Center team works on-site to support our physical operations and plays a vital role in delivering the Babylist experience. For this role, the individual must be based in or willing to relocate to the Columbus area and will be required to work onsite at our Fulfillment Center at least three days per week.

Our partner teams are distributed remotely across the U.S., Canada, and Mexico. To foster strong relationships, we meet in person at least twice a year-once as a company and once within our departments. Whether in person or remote, we show up consistently, stay focused on our purpose, and deliver results-together, from anywhere.

What the Role Is

Babylist is looking for a Senior IT Operations Engineer to support our fulfillment center in Commercial Point, Ohio. In this role, you'll lead the design, implementation, and ongoing support of critical IT systems and infrastructure that keep warehouse operations running smoothly. You'll ensure network and device uptime, support physical security systems, manage local inventory, and collaborate with remote teams to maintain compliance, automation, and system reliability. You'll also be a mentor, problem-solver, and hands-on technical expert in a fast-paced, high-volume environment.

Who You Are

• 7+ years of experience in IT engineering, support, or operations-preferably within logistics, warehousing, or manufacturing environments

• Skilled in managing IT infrastructure including network equipment, printers, scanners, access control systems, and cameras

• Strong knowledge of:

• Windows and Mac endpoints (relevant windows administration experience a must)

• Network configuration and troubleshooting (LAN/WAN/Wi-Fi, VLANs)

• Device management (Intune, JAMF, Kandji)

• SaaS tools and identity platforms (Google Workspace, Okta, Azure AD)

• Familiar with MDM, asset lifecycle management, and helpdesk platforms

• Familiar with Koerber/HighJump, Meraki and PDK physical site access controls

• Experienced with IT security standards and compliance practices (SOC2, GDPR)

• Able to document processes clearly and develop user-facing and internal runbooks

• Great at working independently, solving problems in real time, and communicating clearly with technical and non-technical stakeholders

• Comfortable working fully on-site to support fulfillment center hours and physical operations

• You're comfortable and enthusiastic about working in an AI-forward environment where AI tools are part of daily operations

• You embrace using technology to enhance your work while keeping people at the center

How You Will Make An Impact

• Serve as the on-site lead for all IT systems at the CBUS Fulfillment Center
• Manage infrastructure including Wi-Fi networks, VPNs, routers/switches, and VoIP/telephony
• Support and maintain label printers, scanners, RF guns, and other operational devices
• Implement monitoring, alerts, and escalation processes to ensure warehouse uptime
• Maintain and secure badge access systems and surveillance hardware
• Collaborate with HQ and remote engineering teams on system integrations, automations, and compliance
• Support onboarding/offboarding and tech setup for all CBUS-based employees
• Own inventory management for IT assets across the warehouse site
• Drive improvements in IT support processes, security hygiene, and response times
• Train and mentor junior technicians, as needed

Why You Will Love Working At Babylist

Our Culture

• We work with focus and intention, then step away to recharge
• We believe in exceptional management and invest in tools and opportunities to connect with colleagues
• We build products that positively impact millions of people's lives
• AI is intentionally embedded in how we work, create, and scale-supporting innovation and impact

Growth & Development

• Competitive pay and meaningful opportunities for career advancement
• We believe technology and data can solve hard problems
• We're committed to career progression and performance-based advancement

Compensation & Benefits

• Competitive salary with equity and bonus opportunities
• Company-paid medical, dental, and vision insurance
• Retirement savings plan with company matching and flexible spending accounts
• Generous paid parental leave and PTO
• Remote work stipend to set up your office
• Perks for physical, mental, and emotional health, parenting, childcare, and financial planning

About Compensation

We use a market-based approach to compensation. The starting salary range for this role is:

$136,950 to $164,340

Your starting salary will be based on your location, experience, and qualifications, with increases over time tied to performance, role growth, and internal pay equity.

Important Notices

Interview Process & Consent

Babylist uses AI to record and transcribe all interviews for evaluation purposes in accordance with CCPA and GDPR. By participating in an interview, you consent to this recording and transcription.

Interview Integrity

During the interview process, we're evaluating your individual problem-solving skills, creativity, and approach to challenges. While AI tools like ChatGPT, Claude, and Cursor are part of your daily toolkit once you join Babylist, all interviews, assessments, and take-home assignments must be completed independently.

You may not use AI tools, third-party services, coaching platforms, or content-farming services during any part of the interview process unless we explicitly permit it. We will clearly communicate when AI tools are allowed for specific assessments.

Any indication of third-party assistance or AI-generated responses will result in immediate disqualification. We may also verify educational credentials through third-party sources-providing false or misleading information will result in removal from consideration.

Official Communication

All communication will come only from the Babylist Talent Team via an @babylist.com email address. We will never request payment, bank information, or personal financial details. Be cautious of fraudulent outreach via non-company email addresses, messaging platforms (e.g., WhatsApp, Telegram), or unsolicited phone calls. Verify legitimate opportunities on our careers page.

SMS Consent

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