Customer Service Representative

Customer Service Representative – Food Distribution | Sarasota, FL

A fast-paced food distribution company in Sarasota, FL is seeking a Customer Service Representative to manage order processing, customer communications, and administrative coordination. This full-time, in-person role is ideal for a detail-oriented professional with a strong service mindset and the ability to work cross-functionally with logistics and sales teams. The company requires someone who can manage multiple platforms and prioritize accuracy and communication.

Responsibilities:

• Accurately take and process customer orders.
• Respond to inquiries via phone and email with clarity and professionalism.
• Handle high call volumes while maintaining a positive and efficient tone.
• Invoice customers and follow up on order details.
• Identify and suggest upsell or product alternatives when appropriate.
• Communicate with internal departments including drivers and route managers to ensure order accuracy.
• Utilize CRM software and order platforms for data entry, tracking, and reporting.
• Work across platforms including Google Sheets, Microsoft Excel (filters, navigation), Netsuite, and Forward Mobile.
• Adapt quickly to product and system updates.

Qualifications:

• 3+ years of experience in a customer-facing role, preferably in food distribution, customer service, inside sales, or order processing.
• Experience in a high call volume environment.
• SKU ordering experience a plus.
• Attention to detail is critical.
• Bilingual preferred.
• Proficiency in Google Suite and Microsoft Excel.
• Experience using CRM systems.
• Strong time management, communication, and organizational skills.
• Ability to prioritize tasks and think on your feet.
• Must be solution-oriented, proactive, and team-minded.
• Comfortable working in a dynamic environment and adapting to change.

Work Environment:

• Office environment
• Sarasota, FL 34240 (Required)
• In-person, customer-facing environment

Job Type: Full-time

Recruitment services provided by a third-party agency. This is a direct-hire recruiting opportunity. All qualified candidates will be considered. Submit your resume today.

Equal Opportunity Employer Statement: This employer is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, or genetic information.