Manager Case Management

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Now more than ever, our guiding principles are helping us in our search for exceptional talent - candidates who align with our unique workplace culture and who want to maximize the abundant opportunities for growth and success.

If this describes you then let's talk!

HSS is consistently among the top-ranked hospitals for orthopedics and rheumatology by U.S. News & World Report. As a recipient of the Magnet Award for Nursing Excellence, HSS was the first hospital in New York City to receive the distinguished designation. Whether you are early in your career or an expert in your field, you will find HSS an innovative, supportive and inclusive environment.

Working with colleagues who love what they do and are deeply committed to our Mission, you too can be part of our transformation across the enterprise.

Emp Status

Regular Full time

Work Shift

Compensation Range

The base pay scale for this position is $105,000.00 - $160,500.00. In addition, this position will be eligible for additional benefits consistent with the role. The salary of the finalist selected for this role will be determined based on various factors, including but not limited to: scope of role, level of experience, education, accomplishments, internal equity, budget, and subject to Fair Market Value evaluation. The hiring range listed is a good faith determination of potential compensation at the time of this job advertisement and may be modified in the future.

What you will be doing

JOB SUMMARY

The Manager, Case Management, provides direct supervision and oversight of the Inpatient Case Managers (CM). The manager oversees the discharge planning functions to ensure each patient is safely transitioned to the next level of care with an appropriate discharge plan. The Manager is responsible for the education and evaluation of the staff in the case management process, discharge planning and transition of care.

The Manager is responsible for operationalizing case management functions and workflow processes and standards, ensuring regulatory guidelines and operations are consistent with HSS organizational standards.

QUALIFICATIONS

What knowledge, experience, skills and abilities are required to perform the job?

EDUCATION- Required Degree/Diploma Obtained Program of Study

Bachelors

Nursing

Educational Requirements

EDUCATION- Preferred

Degree/Diploma Obtained

Program of Study

Masters

Educational Requirements

CERTIFICATION/LICENSURE- Required

Title

State

Registered Nurse License

New York

Certification/Licensure Requirements

Case Management Certification

CERTIFICATION/LICENSURE- Preferred

Title

State

Certification/Licensure Requirements

EXPERIENCE- Required

Years of Experience Type of Experience

5

Experience Requirements

Inpatient hospital case management experience with demonstrated knowledge of discharge planning, care coordination and facilitation.

Experience Requirements

SKILLS- Required

Excellent verbal and written communication skills.

Strong customer service orientation.

Strong communication and leadership skills including verbal and written communication. Strong analytical skills with mature decision making. Strong customer service experience. Knowledge of regulatory agency standards related to discharge planning. Ability to manage multiple tasks and projects independently.

SKILLS- Preferred

Knowledge of Epic and Careport.

PHYSICAL WORKING CONDITIONS

Title and Description

Sitting in a comfortable position with frequent opportunity to move about

Sitting in a comfortable position with frequent opportunities to move about the department and traverse the hospital campus. Examples: executive, management, administrative and secretarial positions.

ENVIRONMENTAL WORKING CONDITIONS

Title and Description

Comfortable indoor area

Located in a comfortable indoor area. Examples: executive, management and secretarial positions.

HAZARDS

Title and Description

OSHA Category 3

Tasks that involve no exposure to blood, body fluids, tissues, or other potentially infectious materials and Category 1 tasks are not a condition of employment.

LEADERSHIP COMPETENCIES

Strategic Alignment: Develops and aligns department or workgroup goals with the hospital's strategic plan.

Innovation: Challenges existing ideas and develops and champions new ones that add value to the organization.

Fiscal Management: Manages and meets financial performance targets in areas of responsibility (e.g. revenue performance, control spending departmental budget) in accordance with the anticipated needs of the organization.

Service Excellence: Sets and maintains the highest level of service to patients, family members, visitors, physicians, and other Hospital departments.

Corporate Compliance: Ensures departmental or workgroup compliance with all applicable regulatory requirements and standards, including the Code of Conduct and the Standards of Care. Ensures completion of all evaluations and mandatory in-services on time, and for all staff that fall within scope of responsibility.

Commitment to Quality & Continuous Performance Improvement: Implements best practice standards and re-designs processes and systems to contribute to the best possible care and service for our patients.

Critical Thinking: Analyzes problems, issues and opportunities systematically and logically to make decisions that support the mission, vision, values and goals of the organization.

Project Management: Develops and implements projects using a systematic approach to translate work plans into actionable components and measurable outcomes.

Prioritizing & Delegating: Routinely assesses priorities and competing demands, adjusts allocation of time and resources, and delegates appropriately to increase efficiency and effectiveness. Creates daily assignment for inpatient case managers and takes a modified individual assignment.

Talent Identification: Attracts and selects outstanding staff from diverse backgrounds to meet organizational needs.

Employee Engagement: Utilizes all aspects of the performance management cycle (defining expectations, setting goals, providing feedback, coaching, mentoring, corrective action) to help develop and sustain a working environment conducive to the highest levels of employee engagement.

Team Leadership: Provides guidance, encouragement and direction to staff to create and promote a team-centered approach to facilitate the achievement of the department or workgroup goals.

Communication & Collaboration: Routinely provides others with the information they need to do their work by communicating openly, honestly and in a timely manner.

Continuous Learning: Pursues additional development opportunities to enhance job performance.

Positive Role Model: Inspires enthusiasm and commitment to excellence within department or workgroup by consistently demonstrating behaviors that reflect the highest standards of ethical and professional conduct.

Cyber Security: Demonstrates a responsible and safe use of HSS information assets including applications, systems and data; creates passwords as per HSS password policy and training, and does not share passwords with anyone or re-use HSS passwords externally; maintains a focus on cyber security by not leaving corporate devices unattended; can identify suspicious or unexpected (phishing) e-mails and does not click on links in such emails repeatedly; does not send HSS-specific or other sensitive data, including electronic protected health information, in an unapproved manner and demonstrates positive cyber security behaviors, as trained.

POSITION ACCOUNTABILITIES

Title and Definition

Achieves Professional & Business Objectives- Provides direct line supervision

Provides direct line supervision and oversight of staff ensuring patients have an appropriate discharge plan and care is facilitated.

Upholds Standards/Expectations of HSS Staff- Effectively solves problems Demonstrates the ability to solve problems and escalate effectively.

Endeavors to Improve Organizational Performance- Engages and empowers staff Engages, empowers and involves staff in decision making.

Exercises Leadership- Resolves conflicts

Resolves concerns/ conflicts related to discharge planning through meeting with team, patient/ family, external agencies/ payers.

Exercises Leadership- Establishes priorities

Establishes priorities, meets deadlines, develops and oversees the departments productivity standard in the management of work assignments.

Achieves Professional & Business Objectives- Performs assignments as necessary Performs assignments as necessary to meet patient and departmental goals.

Upholds Standards/Expectations of HSS Staff- Conducts staff meetings

Conducts monthly staff meetings, forwards meeting minutes, and develops plan to address identified issues.

Ensures Continuum of Care- Identifies and refers issues

Identifies and refers issues that are potentially unsafe to patients, visitors and staff.

Achieves Professional & Business Objectives- Works with others

Works collaboratively to develop and sustain constructive, effective working relationships with staff, interdisciplinary team, departmental leaders, medical staff, and key outside stakeholders to achieve optimal quality discharge plans.

Endeavors to Improve Organizational Performance- Serves as a role model

Supports organizational values and serves as a role model. Responds positively to change while supporting colleagues through processes. Demonstrates independence in decision making while maintaining communication of issues with other departmental leaders.

Achieves Professional & Business Objectives- Interprets policies

Displays ability to interpret established policies into operating procedures and to execute case management programs.

Exercises Leadership- Oversees orientation of new staff

Oversees orientation and integration of new staff through on-going assessment of objective achievement, learning needs, time management and team building.

Achieves Professional & Business Objectives- Effectively manages day-to-day problems

Demonstrates ability to receive and effectively manage day-to-day problems presented by staff as well as others.

Non-Discrimination Policy

Hospital for Special Surgery is committed to providing high quality care and skilled, compassionate, reliable service to our community in a safe and healing environment. Consistent with this commitment, Hospital for Special Surgery provides care, admits, and treats patients and provides all services without regard to age, race, color, creed, ethnicity, religion, national origin, culture, language, physical or mental disability, socioeconomic status, veteran or military status, marital status, sex, sexual orientation, gender identity or expression, or any other basis prohibited by federal, state, or local law or by accreditation standards.