Outreach Case Manager, HUD Office Palm Springs

Position Title: Outreach Case Manager

Organization: Jewish Family Service of San Diego

Department: HUD Office Palm Springs 

Position Type: Full-Time (37.5+ hours/week), Non-Exempt

Work Setting: Onsite  

Reports To: Assistant Director, Supportive Housing

Pay Rate: $21.00-22.04/hour

Total Compensation:  

In addition to standard pay, compensation for this position includes:

• Comprehensive, low-cost healthcare coverage for employees
• Generous employer 401(k) contributions
• Employer-covered life insurance

Time Away from Work:

Being able to take time away from work is critical in bringing your best self to work. Time off benefits for this position include:

• Paid vacation time and sick leave
• 15 paid holidays, including Federal and Jewish holidays (as long as the holiday lands on a normal scheduled work day), and floating holidays
• 2 Wellness Days to be taken any time during the year to support employees’ mental wellness

Position Overview:

The Outreach Case Manager delivers assistance crucial to enhancing/improving a client’s standard of living, emotional health, physical health, spiritual health, and community health.  The Outreach Case Manager strives to remove barriers that are impeding upon a person’s level of self-sufficiency, including financial challenges, mental health and medical issues, basic need insecurity, and lack of support system/community. 

The position is primarily street outreach and navigation services for the homeless population in the Coachella Valley. The Outreach Case Manager will start off each morning in Palm Springs, picking up a company vehicle and sometimes traveling 1-2 hours to pick up clients and guide them through mainstream benefits. This position requires traveling 80-90 % of the time with only about 10% of office work.

Responsibilities:

• This position spends 80 – 90% of the time in the field working throughout the Coachella Valley
• Assess displaced client and family needs out in the field
• Develops comprehensive care plans for families to become self-sufficient
• Coordinates needed services
• Develops links with a continuum of services and agendas
• Maintains up-to-date client records
• Provides crisis and/or short-term counseling
• Provides information and referral to community and staff
• Engages in outreach activities
• Ensure compliance with all Department of Housing and Urban Development policies

Skills/Abilities That Are a Must-Have:

• Must possess a current driver’s license, Insurance, reliable car and have a clean driving record. This job requires 80 – 90% travel around the Coachella Valley
• Strong crisis intervention and honed assessment skills, including high risk issues
• Extensive knowledge of Coachella Valley community resources
• Ability to work independently as well as in a team
• Capacity to form professional relationships with clients and maintain appropriate boundaries
• Ability to apply common sense and critical thinking to carry out instructions and make decisions within scope of authority
• Good to excellent spelling, grammar and written communication skills
• Excellent telephone and oral communication skill
• Ability to read and interpret documents such as memos, general clerical documents, project and grant reports, safety rules, instruction booklets and manuals
• Ability to write well (e.g., memos, reports, e-mails, agendas, minutes)
• Ability to analyze data
• Ability to deal with problems involving several variables
• Proficiency in Word, Excel and Outlook
• Ability to write clear concise e-mails

Skills/Abilities We’d Like You to Have:

• 2+ years’ experience providing case management services preferred
• Baccalaureate level of conceptual thinking, organization and expression obtained by a degree in Sociology/Psychology/ or other related field or equivalent work experience
• Knowledge of and experience with motivational interviewing preferred
• Must be able to pass a background check and drug test

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential duties and responsibilities of this job. As a routine part of work, employees will generally be required to use their hands to manipulate, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; and talk and hear. Specific vision abilities include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Important Notice:

Incomplete submissions will not be considered. Please, no phone calls. Please, principals only. Please, local candidates only (relocation is not provided).

About Jewish Family Service of San Diego
Jewish Family Service of San Diego is a client-centered, impact-driven organization working to build a stronger, more resilient community.  For over 100 years, Jewish Family Service has been a trusted resource for the entire community, offering an array of services that are always life-changing, and often life-saving.  At Jewish Family Service, we believe our employees are the backbone of our Agency.  We strive to ensure that each employee is treated with dignity and respect.  Our goal is your success.  Come work at JFS and be our partner in Moving Forward Together.  To learn more about JFS, please visit jfssd.org.  

*Jewish Family Service is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.