Program Manager, Systems Strategy

About the Team:

The COSE (Content Operations Strategy & Enablement) team is focused on building world-class systems, strategies, and partnerships that enable our Expert Insights teams to deliver exceptional service at scale. We work across functions to optimize tools and processes, ensuring seamless expert outreach and customer engagement as we grow.

About the Role:

As the Program Manager, Systems Strategy, you'll play a pivotal role in shaping the operational infrastructure behind the Expert Insights team. Your role will be to identify smarter tools, streamline workflows, and surface insights that enable faster execution and scalable growth.

Sitting at the intersection of strategy, technology, and operations, you'll evaluate emerging solutions (particularly AI-driven tools), optimize how work gets done, and lead initiatives that improve speed, quality, and cost-effectiveness. You'll drive vendor assessments, automate key processes, and own reporting that equips leadership with clear visibility into performance and opportunities.

This role is highly cross-functional and requires someone who's curious, technically savvy, and execution-oriented. If you're energized by digging into processes, connecting dots across teams, and finding practical, elegant ways to improve performance, we'd love to meet you.

Who You Are:

• 3+ years of experience in Business Operations or a related field
• Hands-on experience with workflow automation tools (e.g., Zapier)
• Proficient in Excel / Google Sheets; comfortable working with SQL and data platforms like Snowflake
• A systems thinker who's curious, process-oriented, and always looking for ways to improve how work gets done
• Highly organized and accountable, with strong ownership of project execution, documentation, and communication
• Analytical and structured in your approach to solving problems, with a knack for turning data into actionable insights
• A clear, proactive communicator who can translate technical or operational details into accessible updates
• Collaborative and adaptable, with a track record of building strong cross-functional relationships and working effectively through change
• Interested in stepping into team leadership longer-term; looking to build toward management by owning systems, strategy, and cross-functional influence

What You'll Do:

• Act as the point person for Expert Research vendor partnerships, leading the end-to-end evaluation, testing, and onboarding of AI tools that enhance internal workflows
• Design and implement workflow automations using tools like Zapier to reduce manual work, improve speed, and ensure process consistency across teams
• Own key systems and workflows to streamline procurement, manage vendor contracts, and ensure timely renewals in collaboration with Legal, Compliance, and RevOps
• Execute high-impact workflow optimization projects focused on reducing costs and improving efficiency through automation
• Generate actionable insights by analyzing system usage, vendor performance, and project outcomes; deliver reporting and recommendations to stakeholders
• Collaborate across teams (IT, Procurement, Accounting, Engineering, Product etc.) to surface requirements, align on shared goals, and support implementation of scalable solutions