Customer Service Representative

Job Title: Customer Service Representative

Company: Phoenix NSG Solutions

Location: In-Person | Day Shift

At Phoenix NSG Solutions, we’re a team of passionate professionals redefining what it means to deliver exceptional customer experiences. Our team thrives on collaboration, creativity, and a shared commitment to excellence. With diverse backgrounds and unique skill sets, we work together to create solutions that boost both client and customer satisfaction.

As a Customer Service Representative, you’ll play a key role as the front line of communication with our customers, building meaningful relationships and providing valuable insights into their wants and needs. This is more than just a job—it’s an opportunity to grow, collaborate, and make a difference in a fast-paced, supportive environment.

 • Build long-lasting relationships with customers through open and direct communication.

 • Resolve customer account issues, service conflicts, and other customer service concerns with professionalism.

 • Learn and assist customers through the entire sales cycle, from start to finish, ensuring a seamless enrollment process.

 • Collect and securely manage customer information, including contact details, payment preferences, and other relevant data.

 • Track and report client interactions, customer questions, and completed sales for ongoing improvement.

 • Experience in a customer-facing role (e.g., restaurant, hospitality, or customer service) is a bonus—but not required!

 • Excellent communication skills with an ability to build genuine connections with a wide variety of people.

 • Strong problem-solving and analytical skills to address customer needs effectively.

 • Outstanding time management and organizational skills to handle multiple accounts with ease.

 • A positive, team-oriented attitude and a desire to be part of an inclusive, growing organization that prioritizes employee wellbeing.

 • Shift: Day Shift

 • Work Location: In-Person

If you’re ready to join a company that values your skills, supports your growth, and celebrates your success, we’d love to hear from you! Apply today to start your journey with Phoenix NSG Solutions.