AVP, CEO Communications

Why USAA?

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.

Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.

The Opportunity

We’re building something new—and we’re looking for bold, creative, and strategic talent to help shape it. USAA’s Corporate Affairs team is growing as part of an exciting transformation to strengthen how we engage with our members and each other in service of our mission. Whether you’re a strategic business partner or a creative storyteller, join us to forge smarter connections, deeper partnerships, and stronger outcomes. Together, we’re enhancing how we serve the military community and their families—making every interaction more meaningful.

Reporting to the VP, Integrated Communications & Business Partnerships and working very closely with the SVP, Corporate Affairs, the AVP, CEO Communications leads the executive communications strategy and function for USAA’s CEO. This leader provides strategic insight, leadership counsel, and agile execution of complex, sensitive, and rapidly evolving CEO/executive communications strategies that shape USAA’s brand and reputation as a top financial services organization.

This highly visible position works closely with the highest levels of senior management and partners across all areas of Corporate Affairs to ensure the successful execution of communications strategies and tactics in support of the CEO. Ensuring alignment with USAA’s mission, vision, values, brand, and reputation is integral to success in this role.

USAA is seeking a “strategic integrator”—a leader who is part communicator, part business-minded strategist, with empathy and understanding for both internal and external audiences. This individual must be a strong, inspirational leader who can mobilize teams, coach talent, and elevate performance across a high-impact function.

This position directly supports the CEO in both external and internal engagements, requiring a high level of planned and last-minute travel.

We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position is based in San Antonio, TX.

Relocation assistance is available for this position.

What you'll do:

• Leads a high performing team responsible for delivering integrated corporate affairs plans aligned with enterprise strategic goals and business objectives.

• Develops and implements corporate affairs strategies that align with overall enterprise strategy and business objectives for internal and external audiences. This includes identifying and managing crises, potential reputation risks, and opportunities.

• Utilizes data-driven insights to proactively develop plans that address potential future business challenges and external risks.

• Serves as a strategic advisor to senior leadership, providing counsel on communications, reputation management, corporate social responsibility, and stakeholder engagement to ensure Corporate Affairs enables the achievement of enterprise strategic objectives.

• Maintains an in-depth understanding of the external market, business strategy, and corporate affairs, ensuring team alignment and informed decision making.

• Fosters strong internal partnerships, using data-driven results to demonstrate the impact of corporate affairs efforts on business objectives. Continuously refines plans based on performance and outcomes.

• Drives successful execution of corporate strategies and business goals through effective leadership and collaboration across Corporate Affairs teams.

• Builds and oversees a team of employees for assigned functional area through ongoing execution of recruiting, development, retention, coaching and support, performance management, and managerial activities.

• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

• Bachelor’s degree; 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree

• 10 years of progressive experience in corporate communications, public affairs, general business consulting, or related fields

• 6 years of people-leadership experience building, managing, and/or developing high-performing teams

• Demonstrated success advising senior leaders and navigating complex organizations

• Consultative Business Acumen: Deep understanding of business drivers and the ability to align communications and social impact efforts to enterprise strategy; strong understanding of the financial services and insurance industries and regulatory landscape

• Strategic Thinking: Ability to see the big picture, anticipate future trends, and develop long-range plans; demonstrated ability to develop and implement long-term strategies

• Actionable Influence: Trusted partner who drives alignment and decision-making through influence, not authority

• People Leadership: Empowers and develops a team of communicators to deliver results with creativity, precision, and purpose

• Problem Solving: Demonstrated ability to assess and make decisions of a complex nature that aligns to enterprise and/or business objectives and the ability to identify and resolve issues effectively

• Effective Communications Writing: Demonstrates an in-depth understanding of target audiences, a highly effective writing style, and expertise in high-impact messaging to a wider and more strategic audience; viewed as a master at developing messages and content that stimulates stakeholder action

What sets you apart:

• 15+ years in corporate communications, public affairs, or related field

• Experience in a Chief of Staff function or comparable role

• US military experience through military service or a military spouse/domestic partner

Salary: The salary range for this position is: $195,230 - $351,410.

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position.

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

Long Term Incentive Plan: Cash payment for Executive level roles only, representing a cash payment which is both time and performance based.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, visit our benefits page on USAAjobs.com.

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.