Implementation Specialist - Group Benefits New Business

At OneAmerica Financial, our purpose is to create more certainty for our customers that leads to better moments, every day. Our commitment is to advance stability and growth in every solution and relationship.  We deliver financial strength that builds for generations, and we are always aspiring, looking ahead, and collaborating to achieve more, together.  Come be a part of this journey with us as we champion lives!

Job Summary

The Implementation Specialist works within the Employee Benefits business line and is responsible for creating a seamless transition between insurance carriers and maintaining a strong working relationship with internal and external customers. This role oversees the movement of cases while prioritizing work based on customer experience compared with service level commitments.  The Implementation Specialist focuses creating a positive onboarding experience for new customers.  This individual is the liaison between the Broker, Policyholder, sales, and the home office. 

KEY RESPONSIBILITIES:

• Manage the overall implementation of the new business case
• Build and maintain relationships with internal and external customers
• Educate, consult and communicate effectively with internal and external customers
• Research and resolve roadblocks during implementation of the new business process
• Proactively follow-up on outstanding information
• Act as Project Manager throughout the entire implementation process 
• Ensure timely and accurate data entry into Sales Force during all phases of the implementation

REQUIREMENTS:

• College degree or work experience in lieu preferred (insurance, operations, call center or financial services)
• 1+ years customer service or contact center experience preferred
• Strong client service skills
• Accuracy and attention to detail and in-depth analytical skills
• Ability to work in a team environment
• Requires self-accountability, strong attention to detail, and the ability to perform effectively in a fast-paced customer service environment with high volumes.
• Professional written & verbal communication skills and the ability to collaborate with internal stakeholders. 
• High School Diploma required, or any combination of education and experience which would provide an equivalent background.

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Salary Band: 4A

This selected candidate will be expected to work Hybrid in Indianapolis, IN or Portland, ME. The candidate will also be expected to physically return to the office in CA, IN or ME as business needs dictate or for team-building and collaboration.

If you are offered and accept this position, please be advised that OneAmerica Financial does not have any offices located in the State of New York and OneAmerica Financial associates are not permitted to work remotely in the State of New York. 

Disclaimer:  OneAmerica Financial is an equal opportunity employer and strictly prohibits unlawful discrimination based upon an individual’s race, color, religion, gender, sexual orientation, gender identity/expression, national origin/ancestry, age, mental/physical disability, medical condition, marital status, veteran status, or any other characteristic protected by law.

For all positions:

Because this position is regulated by the Violent Crime Control and Law Enforcement Act, if an offer is made, applicants must undergo mandated background checks as a condition of employment. Such background checks include criminal history. A conviction is not necessarily an absolute bar to employment. Consistent with applicable regulatory guidelines and law, factors such as the age of the offense, evidence of rehabilitation, seriousness of violation, and job relatedness are considered.

To learn more about our products, services, and the companies of OneAmerica Financial, visit oneamerica.com/companies.