Pharmacy Services Manager

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Day - 08 Hour (United States of America)

Job Summary

The Pharmacy Operations Manager is responsible for overseeing the daily operations of the pharmacy department, ensuring the safe and effective delivery of pharmaceutical care to patients, in coordination with the Director of Pharmacy and the Pharmacy Clinical Manager. This role involves managing pharmacy staff, optimizing workflow processes, ensuring compliance with regulatory standards, and enhancing the overall quality of pharmacy services. The Pharmacy Operations Manager will serve as a departmental liaison and collaborate with healthcare professionals to promote safe, appropriate, and cost-effective medication practices to improve patient outcomes.

Essential Functions

The essential functions listed below are general examples and not a comprehensive description of responsibilities. Specific duties and responsibilities may vary depending on department or program needs without changing the nature or scope of this position or level of responsibility. May be asked to perform other duties as assigned. 

Operational Management:

• Oversee daily pharmacy operations, including medication dispensing, inventory management, controlled substance oversight, sterile compounding, and staff scheduling.
• Develop and implement standard operating procedures (SOPs) to enhance workflow efficiency and patient safety.
• Monitor and analyze pharmacy performance metrics to identify areas for improvement.
• Support the development and maintenance of new programs and/or roles to meet the evolving needs of the department.

• Supervise and ensure compliance with sterile compounding practices in accordance with USP standards and regulatory requirements.
• Oversee the preparation and quality assurance of sterile products, including intravenous (IV) admixtures and other compounded sterile preparations.
• Conduct regular training and competency assessments for staff involved in sterile compounding.
• Lead the implementation and optimization of pharmacy automation systems, including automated dispensing systems and medication management technologies.
• Collaborate with IT and informatics teams to enhance pharmacy informatics systems, ensuring accurate medication records and efficient data management.
• Evaluate and integrate new technologies to improve workflow, safety, and patient care outcomes.

            Staff Management:

• Recruit, train, and supervise pharmacy staff, including pharmacists, pharmacy technicians, and pharmacy learners (i.e., students and residents).
• Conduct performance evaluations and provide ongoing coaching and professional development opportunities.
• Foster a collaborative and positive work environment that encourages teamwork and high-quality patient care.

Regulatory Compliance:

• Ensure compliance with all federal, state, and local regulations governing pharmacy practice.
• Maintain accurate records and documentation related to medication dispensing, inventory control, controlled substances, and sterile compounding.
• Prepare for and participate in regulatory inspections and audits.

            Quality Assurance:

• Implement and monitor quality assurance programs to ensure the safe and effective use of medications.
• Investigate and resolve medication errors, adverse drug reactions, and other safety concerns.
• Collaborate with clinical staff to develop and implement medication management protocols.

            Interdisciplinary Collaboration:

• Actively participate in hospital committees and interdisciplinary meetings to contribute to medication management strategies and policies.
• Collaborate with healthcare providers to optimize medication therapy and improve operational efficiencies within the pharmacy department.

Budget Management:

• Assist in the development and management of the pharmacy budget, including forecasting expenses and revenue.
• Monitor inventory levels and implement cost-saving measures without compromising patient care.

Employee must perform all duties and responsibilities in accordance with the C-I-CARE standards of the hospital. C-I-CARE is the foundation of Stanford Health Care Tri-Valley’s patient experience and represents a framework for patient-centered interactions

Job Qualifications

Education   

• Doctor of Pharmacy (Pharm.D.) degree from an accredited pharmacy school required
• Post-graduate residency training preferred or equivalent practice experience

Experience

• Minimum of 7 years of experience in pharmacy operations, with at least 3 years in a leadership role.

License/Certification

• Active pharmacist license in California

• Current American Heart Association BLS Certification

Knowledge, Skills, and Abilities

• The drive, to learn, inspire, influence and educate others with humility while being assertive in advocating for the department of pharmacy yet cooperative with other leaders, physicians, and clinicians
• Executing the Oath of a Pharmacist along with the department of pharmacy’s mission and vision by serving as a role model and by leading necessary changes in collaboration with pharmacy leadership
• Excellent innovation, critical thinking, conflict resolution, negotiation, and problem-solving skills

Physical Demand and Working Conditions

The physical requirements and working conditions in which the job is typically performed are available from the Occupational Health Department. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of the job.

Equal Opportunity Employer

Stanford Health Care Tri-Valley (SHC TV) strongly values diversity and is committed to equal opportunity and non-discrimination in all of its policies and practices, including the area of employment. Accordingly, SHC TV does not discriminate against any person on the basis of race, color, sex, sexual orientation or gender identity and/or expression, religion, age, national or ethnic origin, political beliefs, marital status, medical condition, genetic information, veteran status, or disability, or the perception of any of the above. People of all genders, members of all racial and ethnic groups, people with disabilities, and veterans are encouraged to apply. Qualified applicants with criminal convictions will be considered after an individualized assessment of the conviction and the job requirements

Equal Opportunity Employer Stanford Health Care (SHC) strongly values diversity and is committed to equal opportunity and non-discrimination in all of its policies and practices, including the area of employment. Accordingly, SHC does not discriminate against any person on the basis of race, color, sex, sexual orientation or gender identity and/or expression, religion, age, national or ethnic origin, political beliefs, marital status, medical condition, genetic information, veteran status, or disability, or the perception of any of the above. People of all genders, members of all racial and ethnic groups, people with disabilities, and veterans are encouraged to apply. Qualified applicants with criminal convictions will be considered after an individualized assessment of the conviction and the job requirements.

Base Pay Scale: Generally starting at $85.26 - $114.70 per hour

The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, specialty and training. This pay scale is not a promise of a particular wage.