Indirect Lending Services Representative

About Working at Commerce

Building a career here is more than just steps on a ladder. It's about helping people find financial safety and success, helping businesses thrive, and making sure people and their money are taken care of. And our commitment doesn't stop there. Our culture is about our people, the ones in our communities and the ones that work with us.

Here, you'll find opportunities to grow and learn, to connect with others, and build relationships with the people around you. You'll have the space and resources to grow into the best version of yourself. Because our number one investment is you.

Creating an award-winning culture doesn't come easy. And after 160 years, we know Commerce Bank is only at its best when our people are. If this sounds interesting to you, keep reading and let's talk.

Compensation Range

Hourly: $20.90 - $24.00 (Amount based on relevant experience, skills, and competencies.)

About This Job

The main purpose of this job is to resolve indirect dealer related inquires and issues, and communicate information to the dealer, manage workflow from the line of business to other departments and assist with ongoing dealer monitoring.

Essential Functions

• Resolve all dealer requests, inquiries and issues related to contract funding dealer reserves, or escalate to the appropriate channels as necessary

• Review daily pending queue and remind dealers of missing stipulations

• Perform welcome calls to new dealers

• Communicate changes to dealer information to appropriate groups

• Assist in maintaining and updating dealer rating system

• Organize and prepare new dealer set up packages and prepare for review

• Support, collaborate, and maintain supply inventory for Account Executives and Dealers

• Serve as back-up for incoming credit calls and communicate issues to that department

• Maintain accurate filing of dealer package documents

• Administer programs through internal software

• Prepare and distribute department weekly and monthly reports

• Update department rate sheets as needed

• Perform other duties as assigned

Knowledge, Skills & Abilities Required

• Basic knowledge of indirect lending, including buy rate, customer rate and dealer services

• Basic knowledge of systems such as OnDemand, Origenate, Shaw and Business Objects

• Ability to maintain a consistent professional approach

• Ability to work internally with multiple departments to find solutions to dealer complaints and provide outstanding service

• Motivated and organized self-starter with strong attention to detail and the ability to manage multiple priorities

• Inquisitive, agile, team player with excellent written, verbal and interpersonal communication skills

• Ability to remain adaptable and resilient to all situations with optimistic outlook and cast a positive shadow that aligns with our culture and Core Values

• Intermediate level proficiency with Microsoft Word, Excel, Outlook, SharePoint and Teams

Education & Experience

• Associate's degree or equivalent combination of education and experience required

• 1+ year experience in indirect lending, retail banking, or consumer lending required

• For individuals applying, assigned and/or hired to work in areas with pay transparency requirements, Commerce is required by law to include a reasonable estimate of the compensation range for some roles. This compensation range is for the Indirect Lending Services Representative job and contemplates a wide range of factors that are considered in making compensation decisions, including but not limited to location, skill sets, education, relevant experience and training, licensure and certifications, and other business and organizational needs. The disclosed range estimate has not been adjusted for any applicable differentials (geographic, bilingual, or shift) that could be associated with the position or where it is filled. At Commerce, compensation decisions are dependent on the facts and circumstances of each situation. A reasonable estimate of the current base pay is $20.90 to $24.00 per hour.

#LI-Hybrid

The candidate selected for this position may be eligible for the following employment benefits: employer sponsored health, dental, and vision insurance, 401(k), life insurance, paid vacation, and paid personal time. In addition, we offer career development, education assistance, and voluntary supplemental benefits. Click here to learn more.

Location: 811 Main St, Kansas City, Missouri 64105

Time Type:

Full time