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Front Desk Agent
La Quinta Inn/AlexandriaAlexandria, Louisiana
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Job Description
Benefits/Perks
- Flexible Scheduling
- Career Advancement Opportunities
- Competitive Compensation
Job Summary
** Hotel Front Desk Experience required.** We are seeking a positive, friendly Front Desk Agent to provide exceptional service to our hotel guests. The Front Desk Agent will assist guests with the check-in and check-out processes, issue room keys, and process payments. Responsibilities also include maintaining communication with housekeeping staff to coordinate room availability, answering guest inquiries, and completing paperwork promptly and accurately. The Front Desk Agent must possess excellent communication skills and the ability to stay positive even when faced with challenging situations. Your goal is to provide guests with an exceptional customer service experience.
** Hotel Front Desk Experience required.** We are seeking a positive, friendly Front Desk Agent to provide exceptional service to our hotel guests. The Front Desk Agent will assist guests with the check-in and check-out processes, issue room keys, and process payments. Responsibilities also include maintaining communication with housekeeping staff to coordinate room availability, answering guest inquiries, and completing paperwork promptly and accurately. The Front Desk Agent must possess excellent communication skills and the ability to stay positive even when faced with challenging situations. Your goal is to provide guests with an exceptional customer service experience.
Responsibilities:
- Monitor the maintain knowledge of hotel operations and activities
- Take reservations and answer questions via phone, email, and in-person
- Build rapport with guests and identify their needs through friendly conversation and open-ended questions
- Describe the features and amenities of guest rooms
- Ensure compliance with health and quality standards
Qualifications:
- Friendly and outgoing personality
- Familiarity with hospitality industry standards
- Proficient in English; knowledge of other languages is a plus
- Computer literacy
- Able to resolve issues with a customer-focused orientation
- Able to lift 30 pounds
- Must have hotel front desk experience (Opera PMS)
Compensation: $12.00 - $13.00 per hour
Welcome to Wyndham
Wyndham Hotels & Resorts is the champion of the everyday traveler. Every day, we work to make hotel travel possible for all. With more hotels than anyone else across the globe, we offer the largest and widest collection of hotel experiences in the world. So wherever and however people travel, Wyndham will be there to welcome them.
As a Wyndham team member, you will play an important part in our mission to make travel possible for all, and in return, you can expect a fulfilling career with growth opportunities! Wyndham offers best-in-class training and career development, competitive salary, a culture committed to Diversity, Equity and Inclusion (DEI), and benefits that focus on physical and emotional wellness, financial health, workplace flexibility and social responsibility to nurture the environment and communities where we live and work.
Wyndham's Count on Me Culture
At Wyndham Hotels & Resorts, a set of values underpins our distinctive culture, drives our growth, nurtures innovation, and inspires the great experiences we create for team members and the people we serve.
Wyndham Hotels & Resorts' signature Count on Me service promise defines how team members and franchisees interact with guests, stakeholders, communities, and each other. Through the Count on Me service promise, all aspire to:
Be Responsive: We respond to the needs of everyone with care and consideration.
Be Respectful: We are courteous and engaged with all people, in every way.
Deliver Great Experiences: We are prepared to deliver great experiences, every time.
The Count on Me service promise aligns with Wyndham’s Core Values: Integrity, Accountability, Inclusiveness, Caring, and Fun. Count on Me is embedded and celebrated at all levels of the organization and is the culture program that is followed and delivered at all Wyndham branded hotels.
Automate your job search with Sonara.
Submit 10x as many applications with less effort than one manual application.