EVP, Chief Product & AI Officer - Cleveland, OH (Hybrid)
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Job Description
Job Description:
We are AML RightSource, the leading technology-enabled managed services firm focused on fighting financial crime for our clients and the world. Headquartered in Cleveland, Ohio, and operating across the globe, we are a trusted partner to our financial institution, FinTech, money service business, and corporate clients.
Using a blend of highly trained anti-financial crime professionals, cutting-edge technology tools, and industry-leading consultants, we help clients with their AML/BSA, transaction monitoring, client onboarding (KYC), enhanced due diligence (EDD), and risk management needs.
We support clients in meeting day-to-day compliance tasks, urgent projects, and strategic changes. Globally, our staff of more than 6,000 highly trained analysts and subject matter experts is the industry's largest group of full-time compliance professionals. Together with our clients, we are Reimagining Compliance.
About the Position
Reporting to the CEO, the Executive Vice President, Chief Product & AI Officer is an executive leader responsible for driving enterprise-wide transformation through the adoption and integration of artificial intelligence (AI) and solutions in operations and products to drive commercial outcomes for employees, customers, and shareholders.
This executive ensures future readiness of the organization by advancing our Expert Solutions enterprise product roadmap that will include change management initiatives, optimizing business processes, and fostering a culture of innovation, all while ensuring ethical and responsible AI deployment.
Primary Responsibilities
Executive Leadership
- Build and lead an agile team of data, process, and design experts to drive strategic and operational initiatives
- Develop and advance our AI transformation strategy aligned with business objectives and growth targets
- Identify and prioritize high-impact AI use cases across business functions, mapping a clear product roadmap
- Contribute to fostering a culture of trust and accountability by partnering with key stakeholders, ensuring success criteria are clearly articulated, and focusing the team to deliver value supporting the Company’s strategy
AI Integration & Innovation
- Lead data governance, analytics, AI initiatives, and enterprise architecture, aiming to build a stronger data-driven culture and enhance decision-making in pursuit of identified commercial outcomes
- Conduct process and activity-based mapping of existing workflows for improvement in outcomes related to customer experience, TAT, quality, and scale
- Enable domain and operational experts to be future-ready by leveraging AI to unleash their expertise
- Incorporate voice of customer input to improve products and services, and lead co-creation workshops with customers and partners to accelerate adoption of new products and services
- Creation of reusable capabilities for process automation, content enrichment, and data monetization to drive business outcomes and accelerate scale
- Stay abreast of emerging AI trends and technologies to maintain a competitive advantage and drive innovation
- Leading efforts to ensure smooth transitions and adoption of AI-driven processes, addressing change management, and fostering a positive attitude towards AI across the Company
Critical Success Factors and Key Performance Indicators
- Establishing Key Performance Indicators (KPI) for internal operations and new product innovation for the Company and reporting on these to measure progress
- Delivering measurable improvements in operational efficiency, innovation, and customer experience through AI and transformation initiatives
- Enable segmentation of processes to be machine-first & machine-aided for our Experts
- Identify, design, and implement enabling technology and tools to increase the time spent by our domain experts on high-value-added activities like knowledge codification, advisory, and quality to support our Expert Solutions strategy
Required Qualifications
- 20+ years in data, analytics, and AI space with a background in scaled implementation and adoption
- 10+ years on executive leadership team working with business leaders to drive joint outcomes; leading a function as part of a team generating $500M+ preferred
- Advanced degree in business, technology, data science, or a related field; MBA or equivalent preferred
- Extensive experience in AI technologies, digital transformation, and change management at the executive level; experience leading a New Product Innovation (NPI) function with a track record of successful product launches preferred
- Experience leading data science, technology, product, and operations functions at scale; recent examples of developing leadership talent across all 4 functions preferred
- Proven experience, capabilities, and desire to build teams in a fast-paced environment with the ability to develop and grow teams (direct and indirect)
- Proven ability to connect AI capabilities to business value and deliver measurable ROI
- Experience with leading a global function with specific expertise, growing capabilities in the India market; scaling and leading functions with at least 1,000 team members preferred
- Logistics & Travel Requirements: Hybrid (3 times a week in-office), and for those out of state, must be willing to travel to AML RightSource's offices approximately 75% of the time.
Salary Details