Customer Service Agent

Pool ScoutsMcKinney, Texas

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Job Description

Our growing, customer-focused local business is looking for a reliable, well-organized and sales-oriented Office Manager to direct day-to-day operations. The Office Manager is responsible for developing and maintaining customer relationships, leading phone-based sales efforts, and managing all aspects of field operations.

Responsibilities:

Sell initial and recurring service to residential pool owners via inbound calls
Proactively engage existing customer base via outbound calls
Provide excellent customer service to existing and new customers
Manage customer work orders, invoicing and billing via business management software
Manage technicians, service schedules, and vehicle routing
Manage inventory of materials and chemicals
Oversee financial aspects of local business
Represent business in some local marketing capacities

Requirements:

A Sales-focused individual with experience
Excellent customer service and communication skills
Computer savvy with strong software user skills
Positive can-do attitude
Highly organized with strong attention to detail
Ability to manage a team of technicians
Familiarity with Profit & Loss statements, and comfortable with numbers

Additional details:

Full-time position with typical hours of 8am-5pm, Monday-Friday
Home based position.

Some weekend work and additional hours required during busy times of year (spring and fall)

This is a remote position.

Compensation: $15.50 per hour

Pool Scouts is a professional take on the pool service industry, setting the new standard for excellent customer service.

Our pool technicians, or ‘Scouts’ as we like to call them, are a group of motivated, dynamic individuals who believe that quality service is built on reliability and customer confidence. We go the extra distance to ensure that we provide professional pool technicians our clients can trust. Our ideal Scout has a fun and positive attitude with a willingness to learn - no previous pool experience required. Not to mention, you basically get paid to work out as you’ll be spending so much time outside!

Do you want to serve your local community and have a great time doing it? If so, Pool Scouts could be your perfect opportunity.

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchisee, and not to Pool Scouts Corporate.

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