Director, Claims Vendor Relations

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Join us and play your part in something special!

The Director, Claims Vendor Relations will be a strategic leader within the Claims organization, responsible for advancing the way Markel manages its legal and non-legal vendor partners. With a strong focus on procurement discipline and litigation management, this position ensures alignment of Markel's Claims vendors with key stakeholders. This leader will oversee the full lifecycle of vendor relationships-strategy, selection, contracting, performance, and risk oversight-with a strong emphasis on building long-term partnerships based on mutual respect, quality service, and fiscal accountability. The ideal candidate is an experienced legal and operational professional who brings deep knowledge of insurance litigation, vendor procurement, data & analytics and cross-functional collaboration. This position reports to the Chief Claims Operations Officer, and work closely with all Claims leaders, including the Chief Claims Officer to provide thought leadership, adopt best practices, and drive strategic initiatives.

Responsibilities:

Strategic Vendor & Litigation Oversight

• Lead department-wide vendor procurement, strategy, and governance for legal and non-legal partners, including Third Party Administrators (TPA's) supporting Markel Claims.
• Oversee a diverse portfolio of litigation-related vendor engagements, ensuring proper alignment with internal legal strategy, claims priorities, and customer-focused outcomes.
• Operationalize vendor panel and rate processes in a manner consistent with industry standards and develop an exception process for non-panel vendors.
• Ensure all vendors reflect the values embedded in the Markel Style-honesty, fairness, pursuit of excellence, and service to our customers and community.
• Procurement & Cost Management
• Provide strategy, guidance and best practices to build a strategically managed vendor framework that covers the entire vendor relationship life cycle
• Develop and execute procurement strategies that prioritize quality, accountability, and efficiency in sourcing litigation and operational vendor services.
• Partner with internal stakeholders (procurement, finance, legal, compliance, and IT) to negotiate favorable contract terms, manage rate structures, and enhance service-level agreements.- Lead enhancements to the bill review process to drive transparency and cost control.
• Lead strategic initiatives to maximize and leverage the overall effectiveness of vendor spend.

Vendor Relationship Management

• Focus on developing partnerships and foster a spirit of collaboration with vendors, internal customers (lines of business), and other key stakeholders.
• Act as the executive point of contact for Markel's key vendor relationships, with a focus on performance, accountability, and shared success.- Manage vendor panels, both legal and non-legal
• Utilize vendor scorecards, metrics, and regular performance reviews to drive measurable improvement in vendor service delivery.
• Ensure vendors operate as true extensions of Markel Claims and share our commitment to excellence and policyholder satisfaction.

Cross-Functional Leadership & Culture Building

• Lead, coach, and inspire a best-in-class Claims Vendor Relations team that champions internal customer service, vendor engagement, and continuous improvement.
• Serve as a trusted advisor to Claims leadership, offering strategic recommendations on vendor use, litigation efficiency, and cost optimization.- Foster strong collaboration with internal teams including Claims Compliance, Underwriting, Actuarial, and Legal to ensure coordinated execution of vendor and litigation strategies.

Reporting & Strategic Alignment

• Develop metrics and KPIs to measure teams' success across standard procedures, stated goals, and objectives.
• Develop and deliver meaningful reporting on vendor performance, litigation trends, and operational impact to Markel senior leadership.
• Collaborate with the Chief Claims Officer and other senior leaders to align vendor and litigation initiatives with long-term departmental and enterprise-wide goals.
• Support special projects and participate in leadership forums to further Markel's mission and growth.

Qualifications:

• Bachelor's degree required- JD, MBA, or other advanced degrees preferred
• 15+ years in insurance, claims leadership, legal operations, or vendor/procurement management roles.
• Proven experience managing legal vendor panels and litigation strategy for a large, diverse portfolio.
• Strong procurement background, including contract negotiation, vendor onboarding, performance evaluation, and strategic sourcing.
• Deep understanding of insurance claims and legal services landscape, with the ability to build consensus across stakeholders.
• Prior experience working in or with law firms, claims legal teams, or litigation-heavy environments preferred.
• Excellent written and oral communication skills.
• Strong negotiation and analytical thinking.
• High emotional intelligence and relationship-building acumen.
• Ability to manage competing priorities and lead through complexity.

#LI-SY

#LI-Hybrid

US Work Authorization

US Work Authorization required. Markel does not provide visa sponsorship for this position, now or in the future.

Pay information:

The base salary offered for the successful candidate will be based on compensable factors such as job-relevant education, job-relevant experience, training, licensure, demonstrated competencies, geographic location, and other factors. The salary for the position is $134,800 - $188,100 with a 45% bonus potential.

Who we are:

Markel Group (NYSE- MKL) a fortune 500 company with over 60 offices in 20+ countries, is a holding company for insurance, reinsurance, specialist advisory and investment operations around the world.

We're all about people | We win together | We strive for better

We enjoy the everyday | We think further

What's in it for you:

In keeping with the values of the Markel Style, we strive to support our employees in living their lives to the fullest at home and at work.

• We offer competitive benefit programs that help meet our diverse and changing environment as well as support our employees' needs at all stages of life.

• All full-time employees have the option to select from multiple health, dental and vision insurance plan options and optional life, disability, and AD&D insurance.

• We also offer a 401(k) with employer match contributions, an Employee Stock Purchase Plan, PTO, corporate holidays and floating holidays, parental leave.

Are you ready to play your part?

Choose 'Apply Now' to fill out our short application, so that we can find out more about you.

Caution: Employment scams

Markel is aware of employment-related scams where scammers will impersonate recruiters by sending fake job offers to those actively seeking employment in order to steal personal information. Frequently, the scammer will reach out to individuals who have posted their resume online. These "job offers" include convincing offer letters and frequently ask for confidential personal information. Therefore, for your safety, please note that:

• All legitimate job postings with Markel will be posted on Markel Careers. No other URL should be trusted for job postings.

• All legitimate communications with Markel recruiters will come from Markel.com email addresses.

We would also ask that you please report any job employment scams related to Markel to rarecruiting@markel.com.

Markel is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of any protected characteristic. This includes race; color; sex; religion; creed; national origin or place of birth; ancestry; age; disability; affectional or sexual orientation; gender expression or identity; genetic information, sickle cell trait, or atypical hereditary cellular or blood trait; refusal to submit to genetic tests or make genetic test results available; medical condition; citizenship status; pregnancy, childbirth, or related medical conditions; marital status, civil union status, domestic partnership status, familial status, or family responsibilities; military or veteran status, including unfavorable discharge from military service; personal appearance, height, or weight; matriculation or political affiliation; expunged juvenile records; arrest and court records where prohibited by applicable law; status as a victim of domestic or sexual violence; public assistance status; order of protection status; status as a smoker or nonsmoker; membership or activity in local commissions; the use or nonuse of lawful products off employer premises during non-work hours; declining to attend meetings or participate in communications about religious or political matters; or any other classification protected by applicable law.

Should you require any accommodation through the application process, please send an e-mail to the rarecruiting@markel.com.

No agencies please.