Maintenance Tech II

Abode, one of the largest and effective nonprofits working to end homelessness in the Bay Area, is seeking a Maintenance Tech II  for our Kirk Ave Emergency Shelter  program in San Jose, CA.

About The Role: The Maintenance Technician II must be able to perform highly skilled and specialized contractor work. This position will organize, coordinate, and manage the overall maintenance program of a supportive housing property to include the property condition and appearance, timely work order service, quality make-ready/ turnover of units, knowledge of safety procedures and practices and cost-effective inventory control of the property. This position may oversee other maintenance and janitorial staff. Must have knowledge of property management software and Microsoft Office. Required to be “on call” 24 hours and/ or on- call rotation.

The People and Culture: You will be surrounded by some of the most talented, supportive, smart, and kind leaders and teams - people you can be proud to work with! Abode Services regularly recognizes employees’ efforts, seeks employees’ input, and cares for employees as people with lives outside of work. We believe that we make better decisions and provide quality services when our workforce reflects the diversity of the communities in which we operate. People of color make up nearly 70% of our workforce and we strive to recruit and retain employees from all backgrounds. 

Our Benefits and Perks:

•  $30.80-$35.00/per hour
• 100% paid health, vision, and dental options
• 19 PTO days & 12 Holidays per year
• Voluntary benefits: FSA, EAP, Commuter Checks, Life Insurance, Legal, and more
• 3% retirement match/contribution 
• Professional Development Trainings and Opportunities, Leadership Academy Programs, and All Staff Events
• Dynamic, mission-driven culture and supportive leadership. We support you in supporting others

How You Make An Impact:

• Diagnose and perform major, minor, and routine maintenance/repair in a timely and professional manner according to housing quality standards. 
• Ensure all service requests are completed on a daily basis. 
• Follow-up on completed service requests to ensure satisfaction. 
• Follow-up and respond to service requests and after-hours emergency calls. 
• Inspect vacant units, perform and/or oversee the make-ready duties according to housing quality standards.  
• Inform and/or recommend to the property manager of needed service or repairs to property. 
• Inspect the exterior of the property and ensure common area upkeep on a daily basis. 
• Complete or oversee the preventative maintenance schedule and capital improvement needs of the property and maintain accurate records. 
• Maintain shop appearance, equipment, and parts inventory. 
• Promote good public relations with residents, coworkers, external partners, vendors, and outside agencies with a great “people” attitude. 
• Demonstrate initiative, personal awareness, professionalism, integrity, and exercise confidentiality in all areas of performance. 
• Understand, apply, and comply with all company standards, safety and emergency procedures and applicable state and local building codes and standards.  
• Responsible for performing or coordinating with outside vendors, ensuring that work is performed safely and to performance specifications, ensuring all product warranties are maintained. 
• Accurately report and update property management software for work orders and update management and superiors of the daily repair and renovation of the property. 
• Attend online and in-person training that are required for the position; this includes job-specific training and agency-wide training.  
• Foster good staff relationships, cooperation, and teamwork between staff under his/her supervision as well as with others in the organization. 
• Treat all residents/staff/vendors/visitors to the property with respect and courtesy and treat all the residents in a non-discriminatory manner.   
• Work as a team member with other site staff so that all function as a team and are cooperative with each other, the residents, and visitors to the property. 
• Attend staff meetings and other property-related meetings as required. 
• Have your own registered and insured vehicle that can transport necessary work materials from the store. 
• Other duties as assigned. 

How You Meet Qualifications:

• High school diploma or equivalent (GED) required. 
• 3 years’ experience in Unit Turnover, Hotel or Residential Maintenance; 1-2 years supervisory experience required.  
• Use of personal vehicle and proof of valid California Driver's License and current auto insurance, along with a clean DMV record, is required. 

COMPETENCIES: 

• Excellent verbal & written communication in English, organizational, and time management skills. 
• Strong analytical and problem-solving skills with meticulous attention to detail. 
• Ability to work well independently and collaboratively with teams, at times under the direction of facility collaborators. 
• Experience and advanced knowledge of plumbing, electrical, and carpentry. 
• Experience in and advanced knowledge in repairing sheetrock, door frames, door locks, and cabinetry. 
• Experience in troubleshooting a wide variety of apartment related problems including appliances and minor electrical/ mechanical issues. 
• Experience with quality control, health, and safety regulations as they pertain to performing residential maintenance and industrial/commercial equipment.  
• Excellent interpersonal, organizational, and time-management skills; respect for confidentiality; ability to work with diverse populations, including persons with various disabilities and work tactfully within a fast-paced environment. 
• Visual acuity is necessary to inspect the property and units. 
• Ability to operate and maintain a variety of maintenance and janitorial power tools and equipment. 
• Proficiency in Microsoft Office programs, systems, and platforms. 
• Ability to learn and use required mobile devices and business-related applications. 

PHYSICAL REQUIREMENTS: 

• Communicating with others to exchange information; seeing to read a variety of materials.  
• Manual dexterity for use of keyboard, tools, controls; repetitive motion that may include the wrists, hands, and/or fingers. 
• Remaining in a stationary position, often standing, or sitting for prolonged periods, while at a desk or working on a computer.  
• Ability to drive and sit in a car for prolonged periods of time. 
• Ability to move between floors, ascending, descending stairs around all property areas, including roof and basements.  
• Ability to use cleaning equipment and supplies such as mop, broom, vacuum, and carpet cleaning machinery. 
• Frequent standing, walking, bending, squatting, stooping, crawling on floors, climbing stairs, walking on uneven ground, lifting items up to 50 pounds, reaching at, below, or above shoulder level. Also, the ability to squat, bend at the waist, crouch, reach overhead and horizontally, and kneel. 
• Ability to walk around properties and navigate over rough terrain. 

Notice: This description is to be used as a guide only. It does not constitute a contract, commitment or promise of any kind. Abode Services reserves the right to change, add, delete, upgrade, or downgrade the position as dictated by business necessity at any time with or without notice.  

Notice: Abode Services is an Equal Opportunity Employer/Drug Free Workplace