Customer Data Management Specialist

This position is an on-site position.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Review, interpret and input contract information as well as customer data into multiple systems; to create and maintain customer records within the Company's operating system.
• Correct, amend and append customer data as reported via the Company's customer relationship management processes.
• Adjust customer data as changes to customer set up are requested.
• Generate and work reports designed to ensure data integrity.
• Manage and maintain customer database.

QUALIFICATIONS:

• Ability to read and interpret documents such as contracts, pricing and equipment transmittals.
• Ability to convey information verbally or in writing to others.
• Ability to understand billing invoicing systems, screens, and codes.
• Ability to add and subtract, multiply, and divide, in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to type a minimum of 40 wpm.
• Ability to manage multi screen system set up process.
• Proficient using Internet, MS Excel, and Outlook.
• Data management; processing and updating experience in a highly transactional environment.
• Excellent customer service skills.
• Must possess strong organizational skills and be detail-oriented.
• Effective team player with excellent interpersonal skills.
• Effective problem solving skills with an attention to detail.
• Effective oral communication and listening skills.
• Ability to work independently.

EDUCATION AND TRAINING:

• High School Diploma Required
• Associates Degree preferred - experience can substitute for education
• Two years related work experience
• JDE experience preferred

COMMUNICATION AND COGNITIVE ABILITIES:

• Willingness/enthusiasm for accepting responsibility and accountability; "ownership mentality".
• Strong work ethic
• Independent worker.
• Achievement/results driven.
• High-energy individual.
• Ability to foster strong relationships with colleagues/customers.