Product Operations Manager

At our labor marketplace tech company, we believe that even in the age of AI, the core of success comes down to good people doing honest work. We're seeking an AI-centered Product Operations Manager to be at the forefront of operationalizing our intelligent product features, ensuring they deliver unparalleled value and efficiency to our users.

Who You Are:

• Product Operations Expertise (5+ years): You have a proven track record in Product Operations, successfully delivering and scaling innovative products that you're immensely proud of, always seeking continuous improvement.
• AI Acumen: You're not just familiar with AI; you're an enthusiast who actively explores the latest AI technologies and tools, understanding their potential to empower builders and transform user experiences.
• Analytical & Data-Driven: Possess strong analytical and statistical skills, with extensive experience in defining, executing, and interpreting A/B tests, conducting comprehensive funnel analyses, and developing data-backed go-to-market strategies. You excel at blending quantitative insights with qualitative user empathy to solve complex problems.
• Automation Pro: Hands-on experience with automation tools such as Zapier, UiPath, Power Automate, or similar platforms, enabling you to streamline operational workflows, particularly those supporting AI product lifecycles.
• Technically Proficient: You are comfortable with SQL and/or other data analysis tools, capable of extracting and manipulating data to inform decisions. You understand technical concepts and can effectively communicate with engineering and data science teams.
• Strategic & Hands-On: You seamlessly shift between high-level strategic thinking and the willingness to roll up your sleeves and execute detailed tasks to achieve ambitious goals.

What You'll Do:

• Drive Product Rollouts & Adoption: Work closely with product, design, operations, and engineering to create our outreach and rollout plans for some of our most important features with our users.
• Influence Product Development: As part of the product development lifecycle, you'll test new capabilities, learn, and influence the product/engineering team to update the roadmap, and scale it through software.
• Optimize AI Performance & Impact: Continuously monitor, analyze, and optimize the performance of AI features, leveraging data-driven insights to directly influence the AI product roadmap and ensure operational excellence.
• Champion AI User Experience: Serve as a key advocate for our users, providing critical feedback on AI-powered features and gathering community insights to foster meaningful engagement and adoption.
• Streamline AI Operations: Spearhead strategic initiatives and implement automation to improve the efficiency, scalability, and overall user experience of our AI products.

Nice To Have:

• Team Leadership: Experience as a Team Lead, driving team performance and optimizing Product Operations workflows to maximize impact.
• Growth & Marketplace Experience: Prior experience working on growth teams and/or within marketplace businesses, understanding the unique dynamics and operational challenges of such platforms.

For IL based applicants:

• The base salary for this position is $110,000 - $140,000
• This position is eligible for equity in the form of stock options
• This position is eligible for Instawork benefits, including:
• A variety of medical, dental, and vision plans with coverage beginning on the date of hire
• Flexible paid time off
• At least 8 paid company holidays annually
• Phone stipend
• Commuter stipend
• Supplemental pay on qualified leaves
• Employee health savings accounts (HSA) contribution
• Flexible spending plans
• 401K plan
• Perkspot - discount program through Lumity

A variety of factors are considered when determining someone's compensation including a candidate's professional background, experience, and location. Final offer amounts may vary from the amounts listed above.