Principal Program Manager, Instructor Engagement
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Job Description
Where we work
Udemy is a global company headquartered in San Francisco, with additional U.S. offices in Denver and Austin, and international hubs in Australia, India, Ireland, Mexico, and Türkiye. This is an in-office position, requiring three days a week in the office (Tuesday, Wednesday, Thursday) and flexibility on Mondays and Fridays.
About the Role:
Udemy is seeking a seasoned program manager with strong operational experience to oversee Udemy's top Instructors. Situated within the Instructor & Content Strategy Department, this vital position is key to Udemy's ongoing success as an instructor-powered learning marketplace. The primary goal is to deepen and retain relationships with Udemy's highest value instructors leveraging their insights to inform company strategy and drive their loyalty and engagement with the business.
In this role, you will adapt and implement the strategies and tactics of the Instructor Loyalty Team-including events, communications, marketing opportunities, and milestone recognition-to drive impactful engagement and program management tactics that bolster the loyalty of our top instructors. You will encourage these top instructors to engage in activities that offer industry, product, and policy insights, evangelize our business, and enhance learner experiences. Furthermore, you will represent and advocate for the Voice of (and to) Top Instructors to our Executive, Product and Marketing teams, influencing our roadmap and initiatives to have the highest impact on the success of instructors, learners, business customers, and Udemy.
Key Responsibilities:
- Expand the impact of the Instructor Partner Program to deepen engagement with Udemy's top instructors through communications, events, marketing opportunities, product beta testing, and other initiatives that strengthen their loyalty and impact on the business while generating key insights for internal stakeholders.
- Establish yourself the Voice of (and to) top instructors to our executive, Product and Marketing leaders, by:
Coordinating closely with the Instructor Partner Program Lead to gather and prioritize key insights from top instructors, and use your understanding of these insights and business objectives to influence decision-makers internallyAligning with Marketing and Community leads to craft and deliver key messaging to top Instructors.
- Drive the creation of new systems and processes to enable Product leads to engage top instructors in Udemy's product development lifecycle and liaise with Product leadership to prioritize and consult on these engagements.
- Oversee and engage a portfolio of 40+ Global VIP Instructor Partners and continually improve Udemy's ability to track, analyze, and report on VIP loyalty goals and progress.
About You:
- You have 10+ years of experience in partner or customer facing program management.
- You have a proven track record of building and scaling program management and operational initiatives.
- You are adept at communicating with and managing Leadership and Executive expectations.
- You thrive in ambiguous and fast-changing environments and can remain flexible and goal oriented.
- You are organized, a self-starter, and effective at managing multiple projects simultaneously.
- You are a team player with exceptional communication skills, able to interact with internal and external stakeholders from diverse backgrounds.
- You are a structured, analytical thinker who enjoys finding creative solutions to problems.
Bonus Points For:
- Prior experience with corporate events and Voice of the Customer Programs
- Experience with Salesforce CRM
- Strong analytical and reporting skills