Commercial Roofing Service Coordinator

Who We Are:

Tecta America New England, one of the largest and most successful commercial roofing contractors in the Northeast, is looking for qualified individuals to join our growing Portland, ME team. Founded in 1988 as Delta Roofing, Tecta America New England has built a reputation of employing the best of the best in the commercial roofing industry. Our employees are the heart of our organization, and we foster a culture based on respect and appreciation. At Tecta America New England, we are Roofing

Redefined!

Position Overview:

Reporting to the Service Manager, the role of Service Coordinator is responsible for providing administrative support to the Service Department, while ensuring the highest level of service for our customers. Focusing on effective communication between Service team members and customers, this role requires a high level of attention to detail with strong analytical, customer service and organizational skills. The right candidate will have prior experience in a customer service and/or administrative construction role, with a proven track record of managing multiple tasks simultaneously. This is an onsite, full-time role with regular business hours of 6:30 AM – 2:30 PM, depending on business needs.

Position Responsibilities:

•          Respond to in-person, telephone, email and fax inquiries from customers, internal departments and external partners;

•          Process and input weekly payroll;

•          Coordinate and maintain the department’s administrative aspects of filing, documentation, invoicing, collections and customer service;

•          Assist Service Manager and Service Superintendent with project management including contract coordination, lien waivers and labor tracking;

•          Maintain departmental reports as required;

•          Create, schedule and maintain all service work orders;

•          Create and bill service tickets;

•          Work closely with Service Technicians to ensure all work orders are properly opened, closed and documented;

•          Investigate and resolve problems related to areas of responsibility; gather and analyze information and act accordingly;

•          Attend department meetings and communicate effectively with service technicians and national service team; and

•          Additional duties as assigned.

Position Requirements:

•          Proven experience in a service-oriented or customer-facing role, preferably within commercial roofing or construction industry (required).

•          Excellent written and verbal communication skills with a focus on active listening. Proven ability to communicate effectively with internal and external partners.

•          Proficiency with Microsoft Office; strong Excel skills (strongly preferred).

•          Excellent time management, organizational and analytical skills.

•          Ability to multi-task, prioritize and manage time effectively.

•          Highschool diploma required. College coursework preferred.

Working Conditions:

•          Office environment with typical office machines and exposure to noise and temperature.

•          Extensive sitting, standing, bending, standing, walking are all expected activities. Ability to lift more than 25 lbs. on occasion.

Benefits:

Tecta America New England offers a generous benefits package to all eligible employees. We believe in providing employees the ability to enhance their career in the roofing industry with onsite, comprehensive training and safety programs geared towards professional growth and job

enrichment. Investing in our employees is always a top priority! Check out some of the perks we offer:

•          Medical, Dental and Vision insurance with several plan options to choose from

•          Paid Time Off including an extra day to celebrate your birthday!

•          Paid Holidays

•          Company-paid Life and AD&D insurances

•          401(k) with company match

•          Career advancement opportunities

•          Bonus opportunities

•          In house training with an emphasis on employee safety and career growth

•          Flexible Spending Accounts

•          Holiday events, company swag and more!

Compensation: Starting at $60,000; DOE

As a condition of employment, all applicants offered a position are required to complete and pass a pre- employment background check and drug screen.

Tecta America New England is proud to be an Equal Employment Opportunity Employer.