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Restaurant Server- Crossings Cafe

Rivers CasinoPortsmouth, VA
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Job Description

Job Summary:

Ensures that all guests are treated in a prompt, professional and courteous manner.

Supervisory Responsibilities:

  • No

Duties/Responsibilities:

  • Sets the room for service, properly detailing all table accompaniments.
  • Assist host in seating guest at beginning of shift and as needed.
  • Acknowledges and greets guests by name when possible and develops a rapport with guests.
  • Takes guest orders completely and accurately, making suggestions, using suggestive selling techniques to create a balanced meal.
  • Describes dinner features as needed, including menu changes and daily additions.
  • Is knowledgeable and able to respond to all guest inquiries in an accurate and professional manner.
  • Accurately enters orders into the point of sale.
  • Ensures that tables are properly maintained at all times, and is consistently aware of progress of tables.
  • Responsible for delivering food and beverages to correct table and guest at appropriate time in the correct manner. Including serving wine and champagne in the appropriate manner.
  • Follows through on special requests.
  • Responsible for all aspects of the dining experience and must communicate well with kitchen, hosts, and management.
  • Presents check and handles payment in a timely fashion that is appropriate for each meal period.
  • Bids guest farewell.
  • Responsible for ensuring side stations are completely stocked prior to and at the end of the night.
  • Provides prompt, courteous service to all guests and team members while maintaining a friendly and pleasant atmosphere.
  • Provides quality service to both internal and external guests, specifically maintaining established quality standards for timely food and beverage.
  • Follows fundamental standards of hospitality by making eye contact with every guest, smiling and offering a warm and friendly greeting with the proper verbiage: "Good morning, afternoon, or evening, thank you, ma'am or sir, may I?"
  • Maintain a safe and sanitary workplace.
  • One minute to greet and acknowledge the guest, three minutes to provide their needs or wants, and checks back as appropriate with eye contact or words.
  • Helps other team members when needed.

Minimum Education and Experience Requirements:

  • Minimum 3 years as server in a casual full-service restaurant.
  • Self-starter with a creative mind and a track record of putting ideas into practice and assessing results

Certifications, Licenses, and/or Registrations:

  • Gaming license/registration as required by jurisdiction(s).
  • Ability to obtain a food handlers card.

Knowledge, Skills, and Abilities:

  • Excellent verbal skills.
  • Excellent interpersonal and communication skills and the ability to work effectively with all levels of the organization.
  • Demonstrates the ability to establish credibility and rapport with operating leaders.

Physical Requirements:

  • Must be able to work while standing for hours at a time.
  • Must be able to lift up to 15 pounds at times.
  • Ability to work flexible shifts and days of the week, including holidays.
  • Ability to work in an environment with moderate to loud noise, bright lights, smoke, and dust.