Sales Manager, Mid Market

Sales Manager, Mid-Market @ Klaviyo!

The MM+ Sales Manager is responsible for recruiting, training, developing, and supporting both new and experienced Account Executives to achieve ambitious new‑business goals on a weekly, monthly, quarterly, and annual basis. You'll drive performance through coaching and development, maintain a strong handle on forecast accuracy, and focus on key leading indicators that set the team up for success.

Supervisory Responsibilities

• Recruit, interview, hire, and train new team members.
• Oversee the daily workflow and ensure smooth operations.
• Conduct regular 1:1s with direct reports to provide coaching and guidance.
• Drive and motivate the team around key objectives and goals.
• Identify performance gaps and implement improvement plans.
• Provide constructive, timely performance evaluations.
• Handle disciplinary actions and terminations in accordance with company policy.

Responsibilities

• Manage and ensure the accuracy of team forecasts.
• Drive outbound efforts focused on generating and closing new business.
• Build and refine training and development programs; create scalable curricula for ongoing skill growth.
• Analyze performance trends and collaborate across product, marketing, training, support, and sales enablement.
• Perform other related duties as assigned.

Required Skills & Abilities

• Proven ability to manage team cadences (1:1s, team meetings) with a clear strategy for generating and closing complex outbound opportunities.
• Experience managing or selling into accounts with legal reviews, RFPs, ROI reporting, and security assessments.
• Strong interpersonal and communication skills to work effectively with highly experienced sales professionals.
• A passion for training, coaching, and developing others.
• Data‑savvy, with a sharp eye for trend analysis and performance metrics.
• Confident, detail‑oriented, organized, and proactive.
• Excellent sales acumen and customer service orientation.
• Strong leadership skills with the ability to thrive in a fast‑paced, sometimes high‑pressure environment.

Education & Experience

• 3+ years of experience as a Mid‑Market, Enterprise, or Strategic Account Executive.
• A proven track record as a consistent top sales performer (MarTech experience a plus).
• 2+ years of management experience (preferred in mid‑market/enterprise/strategic sales).
• High school diploma or equivalent required; Bachelor's degree or higher is a plus.

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