Snad Network Enhan Coordinator

Summary of Responsibilities:

Sales

• Identify areas through statistical analysis to determine where service companies are needed and facilitate enrollment process to completion.
• Email new enrollment packages and related correspondence to independent service contractors.
• Pre-screen and monitor the qualification process.
• Negotiate initial labor and equipment rates as well as parts mark-up percentages.
• Verify receipt and accuracy of all service providers' licenses, insurance and IRS W-9.
• Ensure that all departmental Sales and quality goals are met or exceeded

Credentialing

• Identify and interpret state and local regulatory contractor licensing standards for territories within the assigned region.
• Evaluate contractor applications for accurate and current credentials including satisfactory insurance coverage and regulatory licensure/certifications for the trade or services performed.
• Verify forms/documents received have necessary information in appropriate locations with minimal errors.

Dispatch

• Procure independent service contractors for existing claims as needed.
• Evaluate customer service requests; locate, select, contact and assign the appropriate (best available & qualified per CHS established criteria) service provider.
• Develop Relationships with service organizations of the CHS Network and External Networks.
• Educate service organizations on product offer, requirements, and expectations of service.
• Outreach to all characters in the fulfillment cycle inclusive of customers, clients, service organizations, internal employees, etc. to ensure complete coordination of efforts.
• Manage procure to payment life cycle of third-party systems inclusive of follow-up activities to solicit top ratings from service organizations.

Required Education/Experience/Skills:

Education

• Bachelor's degree or equivalent combination of work experience

Experience

• Prior Administrative, Sales and Dispatch experience a plus
• 2+ year experience in Sales
• 2+ years customer service experience

Skills

• Ability to perform multiple tasks with attention to detail
• Ability to perform effectively under conditions of variable workload/ priorities
• Ability to express ideas clearly and concisely, both orally and in writing
• Ability to communicate effectively with people via telephone
• Proficiency in MS Office applications (Word, Excel, Outlook)
• Manage and prioritize assigned tasks
• Ability to work with cross-functional support departments
• Problem solver, analytical and advanced negotiations skills