Variable Part-Time Medical Receptionist (LIP)

Must be available to work Mondays, Tuesdays and alternating Saturdays

QualDerm Partners stands as the largest multi-state female-founded and owned dermatology network in the U.S., encompassing 150+ locations across 17 states. We are dedicated to educating, protecting, and caring for your skin, ensuring that we provide exceptional comprehensive skin care for a confident, healthier, and more beautiful you!

Our mission centers around raising awareness in communities and among healthcare providers regarding the significance of skin health. This includes prevention strategies and encouraging healthy skin through regular skin evaluations and dermatologic care.

At QualDerm, we aim to deliver innovative, proactive, and holistic dermatologic care tailored to the populations we serve. This also extends to fostering an enriching work environment for all our team members. Beyond competitive compensation and benefits, we cultivate an extraordinary culture.

Position Overview:

The Variable Part-Time Medical Receptionist (LIP) at Laser Institute of Pinehurst plays a key role within our practice by managing front office operations and providing excellent customer service to patients. This role demands a flexible schedule and the ability to multitask while ensuring a welcoming environment for all visitors.

Key Responsibilities:

• Assist and welcome patients and visitors, whether in person or via phone, handling inquiries professionally.
• Document patient arrivals accurately within the Practice Management System (EMR).
• Verify patient identities by confirming their date of birth and name, creating new accounts as necessary.
• Prepare required patient paperwork ahead of appointments.
• Contact patients who miss appointments to reschedule, document outcomes in the Practice Management System, and send follow-up letters as needed.
• Enhance patient satisfaction by coordinating appointment schedules and addressing inquiries.
• Respond promptly to patients in distress and provide assistance as required.
• Update patient information and confirm insurance eligibility in our system.
• Ensure a neat and organized reception area at all times.
• Efficiently collect patient copays and outstanding balances during check-in/out procedures.
• Uphold patient confidentiality and follow all policies and protocols.
• Collaborate with the team to reach shared goals and outcomes.
• Deliver superior customer service in every patient interaction.
• Communicate professionally with all parties involved, including patients, visitors, providers, and staff.
• Fulfill other duties as assigned by leadership.

Requirements

• High School Diploma required; Associates Degree preferred.
• One year of customer service experience in a healthcare setting preferred.
• Strong communication and organizational skills are imperative.
• Ability to manage multiple tasks in a fast-paced environment.
• Flexible availability for variable part-time hours.

Benefits

Benefits of joining Qualderm Partners:

• Competitive Pay – Attractive compensation to reward your hard work
• Generous 401(k) Plan – Company matches 100% of the first 3%, plus 50% of the next 2%, with immediate vesting
• Referral Bonus Program – Earn bonuses by referring qualified candidates to join the team

QualDerm Partners is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Applicants must be currently authorized to work in the United States in a full-time basis.