HR Operations Generalist

Join Team FSSI and Become an Employee-Owner!

Who We Are:

Opening its doors over 45 years ago, FSSI is a leading document outsourcing company servicing Fortune 500 companies in the financial, banking, insurance and billing industries across the U.S.

We’re looking for an organized, proactive, and people-focused HR Operations Generalist to join our Human Resources team in Santa Ana, CA. In this role, you'll be instrumental in driving operational excellence across the full employee life cycle—from attracting top talent, supporting day-to-day HR operations, and fostering engagement, to ensuring smooth transitions during offboarding. You’ll be part of a team who provides employee support, HR programs, and operational processes that keep our team engaged and thriving.

Schedule: Monday - Friday, 8 am - 4:30/5:00 pm

Your Essential Duties:

• End-to-End Employee Life Cycle Support
• Coordinate processes from sourcing and recruiting through onboarding, internal mobility, and offboarding
• Ensure documentation and systems are up to date and aligned with company policies
• Talent Acquisition
• Assist Talent Acquisition team with filling open requisitions for staff level roles. 
• Utilize recruiting tools to source candidates according to the hiring managers expectations. 
• Utilize good judgment in qualifying candidates for our open positions.
• Coordinate pre-employment screenings, including initiating background checks, scheduling clinic-based screenings, verifying prior employment and contacting references to ensure timely and complaint hiring.
• HR Programs & Initiatives
• Run and support key HR programs, including performance management, benefits, employee relations and compliance.
• Leaves of Absence & Workers’ Compensation
• Assist in the management of leave requests (FMLA, ADA, personal, etc.), ensuring compliance and timely communication
• Serve as liaison with third-party vendors and internal stakeholders to resolve workers’ comp claims and accommodations
• Reward & Recognition Programs
• Administer and evolve employee recognition initiatives and service awards
• Support HR leadership in tracking and reporting on program effectiveness
• Employee Experience & Inquiry Support
• Respond to HR-related questions from employees in a timely, empathetic, and accurate manner
• Maintain and improve knowledge base documentation and internal resources

Requirements

What You Bring:

• Bachelor’s degree in HR, Business, or related field preferred.
• 2+ years of experience in HR operations or employee support roles.
• Recruitment experience is preferred.
• Familiarity with HRIS systems, reporting tools, and case management platforms.
• Must demonstrate consistent and strong attention to detail, problem-solving skills, and the ability to juggle multiple priorities.
• Excellent interpersonal and written communication skills.
• Bilingual (English/Spanish) required; must be able to communicate fluently in both languages, both verbally and in writing.

Benefits

Why Join Us?

• Employee Ownership through our Employee Stock Ownership Plan (ESOP): When you join our team, you’re not just an employee—you become an employee-owner, sharing in the success of our company and shaping its future.
• Culture of CARE for our Employees: We go beyond traditional health and wellness programs, offering in person and virtual Care Partners whose only mission is the health and happiness of our employees and their families.

Benefits include:

• 401(k) & Roth + Employee Stock Ownership Plan
• Medical, Dental, Vision & Life Insurance
• Vacation, sick leave and paid holidays – including your birthday!
• Employee Assistance & Care Programs
• Additional perks & employee award programs

Ready to grow with us? Apply today!

Hiring Pay Range (hourly paid): $35.00 - $40.00