Hestan Retail Store General Manager

Job Summary:

The Store General Manager is responsible for launching and overseeing the full operations of the Hestan Brand store in Downtown Napa. This role requires expertise in high-end retail, hospitality, wine sales, brand development, and financial management. The General Manager will drive revenue, cultivate a strong team, and uphold Hestan's brand standards.

Key Responsibilities:

Operations & Business Management:

• Develop and execute a business plan to drive sales, attract customers (especially in the local market), and promote brand awareness.
• Oversee day-to-day store operations, ensuring efficiency, quality, and cost control.
• Collaborate with Hestan leadership to align strategies across sister brands.
• Manage budgets, forecasts, and P&L statements to ensure profitability.
• Analyze financial and sales data to refine business strategies and improve performance.
• Ensure compliance with health, safety, and industry regulations.
• Partner with chefs and event planners to coordinate in-store events.
• Utilize technology to enhance customer experience and operational efficiency.
• Foster a culture of accountability and performance through clear expectations and leadership.

Sales & Marketing:

• Lead by example on the sales floor, fostering a strong customer-centric culture.
• Serve as a brand ambassador, maintaining high visual and merchandising standards.
• Leverage omnichannel strategies to enhance customer engagement and in-store experience.
• Build brand awareness through social media and professional networks.
• Ensure the team delivers exceptional, engaging, and personalized customer experiences.
• Passion for cooking, baking, and entertaining is highly valued.

Leadership & Team Development:

• Recruit, train, and develop a high-performing, diverse team with a strong succession plan.
• Inspire and empower employees through clear communication, collaboration, and accountability.
• Create a positive work environment that recognizes achievements and fosters professional growth.
• Maintain open, transparent communication to ensure alignment with company objectives.

Qualifications:

• Bachelor's degree in Business Administration or equivalent (preferred).
• Senior management experience in cookware, hospitality, or wine industries.
• Strong leadership, team management, and people development skills.
• Proven sales and financial management experience.
• Ability to analyze data and adapt strategies accordingly.
• Proficiency in Microsoft Excel, Word, Outlook, POS, and operational technology.
• Flexibility to work varying shifts, including evenings, weekends, and holidays.
• Ability to stand for extended periods, climb ladders, and lift up to 25 pounds.

$80,000 to $120,000, DOE