Resident Relations Manager - Apopka, FL

Job Title: Resident Relations Manager

About IRT Living:

New Acquisition within IRT, a publicly traded Real Estate Owner and Operator with over 13 years of expertise in top markets nationwide. At IRT, we're committed to delivering an exceptional living experience, understanding that home is more than just a place-it's where lives unfold. We're equally dedicated to providing our employees with an amazing place to work, fostering growth, and celebrating success.

Opportunity Overview:

As a Resident Relations Manager, you'll be the heart of our community-serving as the go-to resource for residents and ensuring they feel heard, supported, and valued. In this role, you'll manage resident interactions, address concerns with care and professionalism, and collaborate with onsite teams to deliver top-tier service and enhance resident satisfaction. You'll play a key role in fostering a welcoming, positive environment that truly feels like home.

Your Day-to-Day:

• Be the go-to expert and friendly face for resident questions, concerns, and everyday needs
• Jump in on leasing efforts-greet prospects, give engaging tours, follow up with leads, and help future residents find their perfect home
• Keep things running smoothly by processing lease applications, screening applicants, and ensuring all paperwork is in order
• Build strong relationships through clear communication with both current residents and prospects
• Monitor local market trends and help the team stay competitive
• Lead the charge on resident renewals and retention-because keeping happy residents is what it's all about
• Own our online reputation-manage social media, respond to reviews, and keep our digital presence positive and engaging

Why You'll Love Working Here:

• Comprehensive Training: Company-paid, in-person training in Tampa, FL, to set you up for success.
• Growth Opportunities: Ongoing development programs to support your career advancement.
• Recognition & Appreciation: We celebrate individual and team achievements through various initiatives.
• Stability & Success: Join a best-in-class operator with a strong history and commitment to a sustainable future.
• Excellent Compensation: Competitive base pay plus commissions, bonuses, and stock awards.
• Employee Ownership: Stock awards within your first year of employment.
• Benefits: Best-in-class medical, dental, and vision insurance, rent discounts, generous PTO, paid holidays, 100% company-paid insurance (Life, AD&D, and Long-Term Disability), and a 401(k) with a 100% company match (up to 4%).

What We're Looking For:

• 3+ years of experience in multifamily property management preferred
• Tech-savvy with proficiency in Microsoft Office (Word, Excel, Outlook); Entrata experience a plus
• Familiarity with Fair Housing laws and leasing regulations
• Must have a valid driver's license, reliable transportation, and be open to limited travel (up to 10%)
• Requirement: Must be able to attend a company paid, multi-day, out of state training within 2 weeks of start date

We are an Equal Opportunity Employer and committed to building a diverse and inclusive culture. We consider applicants for all positions without regard to race, color, religion, sex, national origin, age, sexual orientation, familial, marital or veteran status, disability, or any other legally protected classes.