Senior Manager, Staff Software Engineering

Position Summary

GEICO is seeking an experienced Engineering Manager to join our Unified Communications Service Engineering (UCSE) group and lead our engineering team responsible for driving AI-powered product development. This strategic role places you at the forefront of GEICO's transformation journey, where you will drive the technical vision, shape product direction and build high quality consumer products powered by AI. This is an exciting opportunity for a seasoned engineering leader who thrives in a dynamic environment and is passionate about scaling teams and advancing AI capabilities that empower customer experiences.

Position Description

The Unified Communication Service Engineering team is transitioning disparate customer communication touchpoints into a world class services company by building the foundational voice, chat, text, email and core contact center experiences for sales, service and claims operations used by 20,000 GEICO contact center agents, field adjusters and sales representatives sell, endorse, and service more than 80 million customers and prospective customers.

We are seeking an experienced Senior Engineering Manager to lead our Applied AI and product engineering team. In this role, you will drive the technical direction, strategy, and execution of our product roadmap to build customer experiences powered by GenAI models. The ideal candidate has a deep technical expertise in building AI products and can cultivate a high-performance culture, foster strong cross-functional relationships, and effectively manage technical teams in a fast-paced, startup-like environment.

Position Responsibilities

As a Senior Manager, you will:

• Work with your Director to develop technical roadmap, drive execution, address project dependencies, develop incremental milestones, and deliver projects on time.

• Work closely with key stakeholders across AI research, design, product management, data science, and business development.

• Develop and implement foundational software to understand customer journeys and use data to inform technical and product roadmap.

• Foster a team culture that encourages technical and product innovation, allowing teams to experiment and iteratively improve based on data-driven insights.

• Understand how requirements and design choices may impact systems across multiple areas (user experience, production-grade application development, hybrid cloud deployments).

• Build and lead a high-performing team capable of taking ownership of complex technical and product challenges.

• Develop a growth-oriented environment that attracts top-tier talent and supports their professional development.

• Report on your team's progress for project and other key metrics, in addition to presenting detailed and implementable ideas for areas to further improve or influence product roadmap.

• Engage in team development and mentorship while maintaining the ability to dive into technical discussions and support where needed. Excited to do hands-on technical work when required.

• Initiate and support performance evaluation of team members

• Cultivate a culture that motivates all levels of performers to higher levels of achievement

Qualifications

• 6+ years of experience in engineering management, with a focus on building consumer products.

• 3+ years of experience building the architecture and design (architecture, design patterns, reliability, and scaling) of new and current systems

• 3+ years of experience in building AI/ML products, conversational interfaces particularly with LLMs or similar AI models.

• Strong foundation in algorithms, data structures, and core computer science concepts

• Strong problem-solving ability

• Solid background in software development methodologies, software testing, CI/CD, production monitoring. Proficient in agile principles and best practices.

• Strong experience with AWS, GCP, Azure, or another cloud service

• Ability to excel in a fast-paced, startup-like environment

• Ability to communicate complex AI concepts and engineering challenges effectively to stakeholders and ensure successful cross functional collaboration.

• Active involvement in AI communities, technical thought leadership or contributing to open source projects.

• Good understanding of current market trends, customer needs, and strong point of view on how to improve and evolve the product.

Education

• Bachelor's degree in Computer Science, Information Systems, or equivalent education or work experience

Annual Salary

$130,000.00 - $300,000.00

The above annual salary range is a general guideline. Multiple factors are taken into consideration to arrive at the final hourly rate/ annual salary to be offered to the selected candidate. Factors include, but are not limited to, the scope and responsibilities of the role, the selected candidate's work experience, education and training, the work location as well as market and business considerations.

GEICO will consider sponsoring a new qualified applicant for employment authorization for this position.

The GEICO Pledge:

Great Company: At GEICO, we help our customers through life's twists and turns. Our mission is to protect people when they need it most and we're constantly evolving to stay ahead of their needs.

We're an iconic brand that thrives on innovation, exceeding our customers' expectations and enabling our collective success. From day one, you'll take on exciting challenges that help you grow and collaborate with dynamic teams who want to make a positive impact on people's lives.

Great Careers: We offer a career where you can learn, grow, and thrive through personalized development programs, created with your career - and your potential - in mind. You'll have access to industry leading training, certification assistance, career mentorship and coaching with supportive leaders at all levels.

Great Culture: We foster an inclusive culture of shared success, rooted in integrity, a bias for action and a winning mindset. Grounded by our core values, we have an an established culture of caring, inclusion, and belonging, that values different perspectives. Our teams are led by dynamic, multi-faceted teams led by supportive leaders, driven by performance excellence and unified under a shared purpose.

As part of our culture, we also offer employee engagement and recognition programs that reward the positive impact our work makes on the lives of our customers.

Great Rewards: We offer compensation and benefits built to enhance your physical well-being, mental and emotional health and financial future.

• Comprehensive Total Rewards program that offers personalized coverage tailor-made for you and your family's overall well-being.
• Financial benefits including market-competitive compensation; a 401K savings plan vested from day one that offers a 6% match; performance and recognition-based incentives; and tuition assistance.
• Access to additional benefits like mental healthcare as well as fertility and adoption assistance.
• Supports flexibility- We provide workplace flexibility as well as our GEICO Flex program, which offers the ability to work from anywhere in the US for up to four weeks per year.

The equal employment opportunity policy of the GEICO Companies provides for a fair and equal employment opportunity for all associates and job applicants regardless of race, color, religious creed, national origin, ancestry, age, gender, pregnancy, sexual orientation, gender identity, marital status, familial status, disability or genetic information, in compliance with applicable federal, state and local law. GEICO hires and promotes individuals solely on the basis of their qualifications for the job to be filled.

GEICO reasonably accommodates qualified individuals with disabilities to enable them to receive equal employment opportunity and/or perform the essential functions of the job, unless the accommodation would impose an undue hardship to the Company. This applies to all applicants and associates. GEICO also provides a work environment in which each associate is able to be productive and work to the best of their ability. We do not condone or tolerate an atmosphere of intimidation or harassment. We expect and require the cooperation of all associates in maintaining an atmosphere free from discrimination and harassment with mutual respect by and for all associates and applicants.