Customer Service Representative

Molly MaidPetaluma, California

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Job Description

As a Customer Service Representative, you are a key member of the team and represent Molly Maid on support calls. You are responsible for handling service requests and schedules, exemplifying our code of values, show respect and courtesy to all customers and employees.

You are self-motivated, energetic, and enjoy helping people. You are ready to provide the highest level of customer service and satisfaction and effectively manage various situations on a day-to-day basis.

Specific Responsibilities:

- Receive incoming calls in a professional and courteous manner

- Schedule services

- Perform administrative functions, including data entry, payment processing and ...

- Follow up with prospective customers by phone or email

- Prepare accurate reports

- Seek to develop the process continuously

Job Requirements:

- Minimum two years related experience.
- Strong written and verbal communication skills.

- Detail-oriented with strong data entry skills.

- Positive Attitude.

- Team player who can work independently.

- Experience in Sales is a huge plus.

What we offer:

Competitive compensation
Incentive and bonus opportunities
Paid holidays and vacation
Dental deluxe and Vision Insurance.
NO weekends, NO holidays
Great Work Environment!
Some days are crazy busy; other days we spend catching up!
We like to celebrate for all sorts of reasons.

We are actively interviewing for this position - Apply today and our hiring manager will follow up!

Compensation: $18.00 - $22.00 per hour

When you put on a Molly Maid® uniform, you become part of a family—a team of people committed to excellent customer service and passionate about giving families the joy of a cleaned home and the relief from needing to do it themselves. Working for our franchise owners means they’ll take care of you the way they take care of their own family and friends. Because Molly Maid is not just a company that focuses on expertly cleaning homes, it’s a company that focuses on people, and creating a work culture of respect, integrity, and fun is just as important as serving our customers.

*All independently owned and operated franchised businesses operate under the service brands’ marks, trademarks, trade names, logos, emblems, slogans, or other indicia of origin in connection with the Molly Maid® franchise system within a specified geographical area. Only the independently owned and operated franchised business shall have any interaction with or authority for its business and make all employment related decisions related to its franchised business.

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