Supervisor - Cloister Housekeeping (Full-Time)

As a Housekeeping Supervisor at Sea Island, you deliver extraordinary guest experiences every day. You are a gracious ambassador for Sea Island with every interaction. You supervise Housekeeping staff in providing friendly, attentive, and timely service, ensuring sparkling rooms and public areas that always meet our high standards of cleanliness and sanitation. As a leader in our Housekeeping team, you live and share your passion for genuine hospitality in your commitment to enriching lives. You are vital to Sea Island's culture of delivering meaningful, memorable experiences.

Your key responsibilities include establishing weekly schedules, conducting daily shift meetings, and providing meaningful individual job performance feedback and coaching to team members. You have a key role in staff development, which includes selection and training of new team members, thoughtfully participating in staff performance rewards and evaluations, and maintaining individual documentation. You train staff to ensure standards are met for proper use of all equipment, materials, and supplies. You supervise and assist the Housekeeping team with special projects such as deep cleanings and special location cleaning.

Additional activities include conducting daily room audits, maintaining written inspection reports and accurate communication of room status to ensure rooms are ready prior to check-in. You maintain accurate linen inventory and assist with purchasing for some amenities. You also manage upkeep and driver records for company vehicles.

Your input is valued and encouraged on departmental procedures, standards, and programs, as well as supporting the Housekeeping Manager in meeting departmental safety, staffing, and financial goals.

Job Essentials:

• Consistently uphold and ensure your team's compliance with departmental procedures, including standards for quality, timing, attendance, appearance, and lost/found items.
• Follow and ensure all Sea Island safety protocols, including appropriate use of chemicals, Personal Protective Equipment and Safety Data Sheets.
• Thoroughly check each room and public areas for tidiness and any general maintenance issues, ensuring all are corrected or reported immediately.
• Maintain knowledge of Sea Island's properties, services, and offerings, and enthusiastically share this information with guests and members.
• Help resolve service issues in a timely and positive way, following up as needed.
• Willing and timely execution of other duties as delegated by leadership.

Job Requirements:

• Two years or more experience working to high housekeeping standards preferred
• Strong leadership ability and related experience
• Basic proficiency in Microsoft Office software applications (Word, Excel, Outlook)
• Safety mindset. Either certified in first aid/CPR or willingness to become certified. Knowledge of chemicals used in commercial cleaning.
• Physical strength and stamina to perform a housekeeping role, maintain ongoing, prolonged physical activity throughout a scheduled day to include lifting 50+ pounds, working in a resort environment, comfort with noise levels, electrical, chemical, and fume hazards with or without a reasonable accommodation.
• Ability to kneel, crouch, squat, climb, stand, sit, balance, reach, stretch, bend, push, pull, and walk for prolonged periods
• Timeliness and flexibility - you agree to work a flexible schedule. We work at peak business hours, which for us includes weekends, early mornings, evenings, and holidays
• Excellent communication skills in English, both written and verbal and/or ability to use translation devices as needed to best communicate with guests, members, fellow team members, and others