Supervisor, Medical Communications

Love + medicine is who we are, it's what we do, it's why people want to work here. If you're looking for a job to love, apply today.

Scheduled Weekly Hours:

40

Gundersen Health System is seeking a dedicated and experienced Medical Communications Supervisor to lead our 24/7 Medical Communications operations.

This pivotal role ensures the seamless coordination of emergency and non-emergency communications, supports patient transfer processes, and provides leadership to a skilled team of communication specialists.

The Supervisor works closely with the Clinical Manager and other healthcare leaders to ensure efficient patient throughput and exceptional service delivery.

Key Responsibilities:

• Lead and manage daily operations for roughly ~26 direct reports

• Monitor dispatch equipment performance and coordinate maintenance or repairs

• Develop and implement process improvements to enhance service delivery

• Train, schedule, and support staff to ensure a productive and positive work environment

What's Available:

• 1.0 FTE

• Location: GHS Regional Operations and Communication Center - La Crosse, WI

• Schedule: Hours typically between Monday-Friday days with willingness to work outside standard hours as business needs permit

Requirements:

• Education: High School Diploma or equivalency.

• Experience: 3-4 years as a Medical Communications Specialist or equivalent experience in radio dispatching or computer aided dispatching equipment or 3 years of experience in Helicopter Air Ambulance or ground ambulance operations

• License/ Certifications: Certified Emergency Medical Dispatcher (EMD) required upon hire.

• Leadership & Team Management: Ability to lead, motivate, and support a team in a fast-paced, high-stakes environment.

• Collaboration: Works well with cross-functional teams and fosters a cooperative work culture.

• Communication: Strong verbal and written communication skills

In addition to this meaningful and important work, we offer a competitive benefits package:

• Benefits: In addition to medical and dental, we have pet insurance and a substantial contribution to retirement

• Work/life balance: 24/7 Employee Assistance Program for employees and their families, generous PTO and paid holidays

• Health/Wellness: GunderZen Relaxation Room including massage chairs, corporate gym and yoga, local gym discounts

• Professional Development: Tuition Invest Program totaling up to $3k per year, access to a catalogue of hundreds of internal courses, corporate incubator, Career Development Center

• DEI: 12 months of Celebration to include monthly educational events

• Other: 18% discount on data plan through Verizon, 20% discount at Gundersen locations for services not covered by insurance

If you are looking to be a part of a stable and growing mission-driven organization, this may be the right opportunity for you!

Emplify Health is comprised of two of the Midwest's most respected healthcare systems, Bellin Health and Gundersen Health System. Once neighbors, we are now partners, united in our mission to provide exceptional care to our communities. As a not-for-profit, patient-centered healthcare network, we have headquarters in Green Bay and La Crosse, Wisconsin. Our extensive network includes 11 hospitals and more than 100 clinics, serving 67 cities and rural communities across Wisconsin, Iowa, Minnesota and Michigan's Upper Peninsula. With over 4,500 dedicated nurses and providers, we are committed to delivering primary, specialty and emergency care, along with innovative medical education programs. Join us in making a meaningful difference in the lives of our patients and communities.

Explore why La Crosse is a great place to live and work!

If you need assistance with any portion of the application or have questions about the position, please contact HR-Recruitment@gundersenhealth.org or call 608-775-0267.

We inspire your best life by relentlessly caring, learning and innovating. This is our purpose. Together with our values - belonging, respect, excellence, accountability, teamwork and humility - our pillars set our foundation and our future.

Equal Opportunity Employer