Program Manager II, Last Mile

Schedule: FT

Job Type: Hybrid

Salary Type: Salary

Req #: 1206

About the Role

The Parcel Program Manager responsible for the performing key functional and technical duties for sales and onboarding of the Parcel Transportation Management System (PTMS) product.

The key Parcel Program Manager functions include design of solutions for specific parcel customers or prospects in the sales funnel, creating detailed design processes during implementation and when change requests are needed by a customer.

The Program Manager will act as a primary point of contact for internal and external stakeholders including but not limited to: customer team, internal sales, internal onboarding, PTMS engineers, PTMS project management and other resources that are customer facing.  This role will work with current customers and prospective customers to maintain strong relationships and provide support in all PMO areas.

In addition to the primary role above, from time to time the Parcel Program Manager will assist the TMS and PTMS engineering, product and project management team, based upon the voice of the customer, in building requirements for integrated TMS/PTMS solutions along with defining requirements for future PTMS software development initiatives.

What the Candidate Will Do

Maintain Strong Customer Relationships

• Maintain transparent and effective communication with internal and external stakeholders at all levels of the organization.
• Program manage all customer requests including defects, change requests, and new enhancements.
• Be the first and main point of contact for the customer
• Attend, participate and give feedback at all account status meetings (internal and external)
• Understand the strategy and objectives on all projects and provide substantive feedback to the team on all deliverables.

Execute and Monitor Customer Projects

• Lead project execution, ensuring adherence to project plans and timelines.
• Report on project progress, identifying and addressing potential risks and issues promptly.
• Manage project resources and timelines effectively. Collaborate with cross functional teams to document requirements, create JIRA tickets, and collaborate with technical teams to mitigate delays
• Effectively convey business requirements to business users, developers, and customers

Support Technical Teams

• Work with external clients to gather and document technical requirements
• Coordinate with technical teams on level of effort, timelines, and dependencies
• Provide guidance to technical teams on prioritization of tasks and ensure steady progress.
• Level set customer expectations by providing clear deliverables

Provide Continuous Improvement Opportunities

• Understand the customer's long-term vision and utilize cross functional teams to provide Uber Freight's capabilities on a quarterly or annual basis.
• Find opportunities highlight achievements, provide feedback on challenges and recommend actions to all internal and external stakeholders.
• Enforce best practices, including project timelines, meeting SLAs, meeting cadences, etc.

Basic Qualifications

• Bachelor's Degree in MIS, Computer Science, Supply Chain Management, Business Administration, Logistics or equivalent practical experience
• Experience in PTMS and/or Parcel TMS solution design
• Experience acting as a Project Manager
• Expert level knowledge of Microsoft Excel required
• Proficient in the word editing tools such as MS Word, PowerPoint
• Exemplary written and verbal communication skills

Preferred Qualifications

• Proactively initiates, develops and maintains effective working relationships with internal and external team members to achieve results.
• Works well with people from many different disciplines with varying degrees of technical experience
• Technical knowledge and the ability to speak in technical terms to developers/ business analysts, both internally and externally with customers / partners.
• Effective oral and written communications skills; able to express complex business concepts effectively.
• Demonstrated ability to interact across a broad range of organizational levels and function.
• JIRA experience preferred

Benefits & Compensation for U.S. Employees

Employees working more than 30 hours in the US at Uber Freight are eligible for benefits like a company sponsored health plan, dental and vision benefits, 401k match, financial and mental wellness benefits, parental leave, short- and long-term disability coverage, life insurance and more. US based employees may also be eligible for a performance or sales incentive bonus program, participation in Uber Freight equity awards, and other types of compensation depending upon the role.

About Uber Freight

Uber Freight is a market-leading enterprise technology company powering intelligent logistics. With a suite of end-to-end logistics applications, managed services and an expansive carrier network, Uber Freight advances supply chains and moves the world's goods. Today, the company manages nearly $20B of freight and one of the largest networks of carriers. It is backed by best-in-class investors and provides services for 1 in 3 Fortune 500 companies, including Del Monte Foods, Nestle, Anheuser-Busch InBev, and more. For more, visit www.uberfreight.com.

Candidate Privacy Notice

Uber Freight is committed to protecting the privacy of our candidates. We collect and process personal data in accordance with applicable data protection laws. For detailed information on how we handle candidate data, please review our Candidate Privacy Notice.

EEOC

Uber Freight is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regards to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

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