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Job Program Compliance Coordinator

PuroClean Emergency Restoration SpecialistsPlant City, Florida
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Job Description

Benefits:
  • 401(k) matching
  • Bonus based on performance
  • Company parties
  • Competitive salary
  • Health insurance
  • Opportunity for advancement
  • Paid time off
  • Training & development
Job Program Compliance Coordinator

 
Company and Culture: 

PuroClean of Plant City, Florida, is one of the largest, fastest-growing restoration contractors in the area. We strive to be a leader in emergency property restoration services and help families and businesses overcome the devastating setbacks caused by water, fire, mold, biohazard, and other conditions resulting in property damage. We operate with a ‘servant-based leadership’ mindset and seek to create an environment where our team members can grow professionally and spiritually by serving our customers, communities, and each other. 

 

Job Position Description:

With a team mentality, we manage job program operations, completing jobs according to PuroClean processes and procedures. Keep the Operations Manager updated on all aspects of related jobs. Managed and improved customer satisfaction, including the resolution of customer complaints. Documentation is completed in a timely and accurate manner. Both internal and external communications are timely and effective. Jobs are completed, either meeting or exceeding customer expectations. A PuroClean Job Program Compliance Coordinator takes pride in going above and beyond customer expectations in their times of need by providing a world-class level of service, which sets us apart from our competitors in the industry.

 

Responsibilities:

  • Manage Program jobs (residential and commercial) as required for Water, Fire, Mold, Biohazard, Contents/Cleaning and Large Loss
  • Manage all aspects of claims, from accepting jobs to overseeing production milestones to completion of claim-related tasks, from start to finish, including communications with Third Party Companies, customers, and adjusters
  • Manage virtual assistant
  • Assist in Large-loss job documentation and data entry
  • Assist the Operations Manager with technicians' daily assignments
 

Qualifications:

  • Experience with Restoration Programs (TPAs) including but not limited to Contractor Connection, Alacrity, PuroLogic, Eberl, Symbility, CoreLogic
  • Experience in using Xactanalysis, Company Cam, MICA, etc
  • Highly motivated and reliable
  • Ability to learn quickly and be flexible with change and professional challenges
  • Strength with multitasking and handling deadlines, organizational skills
  • Attention to detail, calm under pressure
  • Works well on their own or as part of a team
  • Able to provide excellent customer service and meet the needs of TPAs and adjusters
  • Ability to communicate clearly and effectively with a genuine interest in people. Representing the brand with honesty, integrity, and professionalism
Compensation: $40,000.00 - $70,000.00 per year




This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to PuroClean Corporate.

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